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Ticketing updates - guest view & resolved vs closed

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- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
This commit is contained in:
wrongecho
2024-08-17 23:42:39 +01:00
parent ad9b69ae10
commit 0025503ff8
2 changed files with 6 additions and 6 deletions
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6
guest_view_ticket.php
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@@ -24,9 +24,9 @@ $url_key = sanitizeInput($_GET['url_key']);
$ticket_id = intval($_GET['ticket_id']); $ticket_id = intval($_GET['ticket_id']);
$ticket_sql = mysqli_query($mysqli, $ticket_sql = mysqli_query($mysqli,
"SELECT * FROM tickets "SELECT * FROM tickets
LEFT JOIN users on ticket_assigned_to = user_id LEFT JOIN users on ticket_assigned_to = user_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'" WHERE ticket_id = $ticket_id AND ticket_url_key = '$url_key'"
); );

6
post/ticket.php
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@@ -375,10 +375,10 @@ if (isset($_POST['add_ticket_watcher'])) {
// Get contact/ticket details // Get contact/ticket details
$sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_category, ticket_subject, ticket_details, ticket_priority, ticket_status_name, ticket_url_key, ticket_created_by, ticket_assigned_to, ticket_client_id FROM tickets $sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_category, ticket_subject, ticket_details, ticket_priority, ticket_status_name, ticket_url_key, ticket_created_by, ticket_assigned_to, ticket_client_id FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id WHERE ticket_id = $ticket_id
AND ticket_closed_at IS NULL"); AND ticket_closed_at IS NULL");
$row = mysqli_fetch_array($sql); $row = mysqli_fetch_array($sql);