diff --git a/functions.php b/functions.php
index 13459581..31c7e575 100644
--- a/functions.php
+++ b/functions.php
@@ -1091,3 +1091,33 @@ function isMobile()
// Check if the user agent is a mobile device
return preg_match('/(android|avantgo|blackberry|bolt|boost|cricket|docomo|fone|hiptop|mini|opera mini|palm|phone|pie|tablet|up.browser|up.link|webos|wos)/i', $_SERVER['HTTP_USER_AGENT']);
}
+
+function createiCalStrCancel($originaliCalStr) {
+ require_once "plugins/zapcal/zapcallib.php";
+
+ // Import the original iCal string
+ $cal_event = new ZCiCal($originaliCalStr);
+
+ // Iterate through the iCalendar object to find VEVENT nodes
+ foreach($cal_event->tree->child as $node) {
+ if($node->getName() == "VEVENT") {
+ // Check if STATUS node exists, update it, or add a new one
+ $statusFound = false;
+ foreach($node->data as $key => $value) {
+ if($key == "STATUS") {
+ $value->setValue("CANCELLED");
+ $statusFound = true;
+ break; // Exit the loop once the STATUS is updated
+ }
+ }
+ // If STATUS node is not found, add a new STATUS node
+ if (!$statusFound) {
+ $node->addNode(new ZCiCalDataNode("STATUS:CANCELLED"));
+ }
+ }
+ }
+
+ // Return the modified iCal string
+ return $cal_event->export();
+}
+
diff --git a/post/ticket.php b/post/ticket.php
index 260004b3..e006319f 100644
--- a/post/ticket.php
+++ b/post/ticket.php
@@ -1632,3 +1632,138 @@ if (isset($_POST['edit_ticket_schedule'])) {
exit;
}
+
+if (isset($_GET['cancel_ticket_schedule'])) {
+
+ validateTechRole();
+
+ $ticket_id = intval($_GET['cancel_ticket_schedule']);
+
+ $sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
+ $row = mysqli_fetch_array($sql);
+
+ $client_id = intval($row['ticket_client_id']);
+ $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+ $ticket_number = intval($row['ticket_number']);
+ $ticket_subject = sanitizeInput($row['ticket_subject']);
+ $ticket_schedule = sanitizeInput($row['ticket_schedule']);
+ $ticket_cal_str = sanitizeInput($row['ticket_cal_str']);
+
+ mysqli_query($mysqli, "UPDATE tickets SET ticket_schedule = NULL, ticket_status = 'Open' WHERE ticket_id = $ticket_id");
+
+ //Create iCal event
+ $cal_str = createiCalStrCancel($ticket_cal_str);
+
+ //Send emails
+
+ $sql = mysqli_query($mysqli, "SELECT * FROM tickets
+ LEFT JOIN clients ON ticket_client_id = client_id
+ LEFT JOIN contacts ON ticket_contact_id = contact_id
+ LEFT JOIN locations on contact_location_id = location_id
+ LEFT JOIN users ON ticket_assigned_to = user_id
+ WHERE ticket_id = $ticket_id
+ ");
+ $row = mysqli_fetch_array($sql);
+
+ $client_id = intval($row['ticket_client_id']);
+ $client_name = sanitizeInput($row['client_name']);
+ $ticket_details = sanitizeInput($row['ticket_details']);
+ $contact_name = sanitizeInput($row['contact_name']);
+ $contact_email = sanitizeInput($row['contact_email']);
+ $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+ $ticket_number = intval($row['ticket_number']);
+ $ticket_subject = sanitizeInput($row['ticket_subject']);
+ $user_name = sanitizeInput($row['user_name']);
+ $user_email = sanitizeInput($row['user_email']);
+
+ $data = [
+ [ //Client Contact Email
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $contact_email,
+ 'recipient_name' => $contact_name,
+ 'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
+ 'body' => mysqli_escape_string($mysqli, "
+ Your ticket regarding $ticket_subject has been cancelled.
+
+ Access your ticket here
+
+ Please do not reply to this email.
+
+ Ticket: $ticket_prefix$ticket_number
+ Subject: $ticket_subject
+
+
+
+ This is an automated message. Please do not reply directly to this email.
+
"),
+ 'cal_str' => $cal_str
+ ],
+ [
+ // User Email
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $user_email,
+ 'recipient_name' => $user_name,
+ 'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
+ 'body' => "Hello, " . $user_name . "
The ticket regarding $ticket_subject has been cancelled.
--------------------------------
$ticket_link
--------------------------------
Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email",
+ 'cal_str' => $cal_str
+ ]
+ ];
+
+ //Send all watchers an email
+ $sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
+ while ($row = mysqli_fetch_assoc($sql_watchers)) {
+ $watcher_email = sanitizeInput($row['watcher_email']);
+ $data[] = [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $watcher_email,
+ 'recipient_name' => $watcher_email,
+ 'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
+ 'body' => mysqli_escape_string($mysqli, nullable_htmlentities("
+ Your ticket regarding $ticket_subject has been cancelled.
+
+ $ticket_link
+
+ Please do not reply to this email.
+
+ Ticket: $ticket_prefix$ticket_number
+ Subject: $ticket_subject
+ Portal: Access your ticket here
+
+
+
+ This is an automated message. Please do not reply directly to this email.
+
")),
+ 'cal_str' => $cal_str
+ ];
+ }
+
+ $response = addToMailQueue($mysqli, $data);
+
+ // Update ticket reply
+ $ticket_reply_note = "Ticket schedule cancelled.";
+ mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply_note', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
+
+ //Logging
+ mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name cancelled ticket schedule', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, log_entity_id = $ticket_id");
+
+ $_SESSION['alert_message'] = "Ticket schedule cancelled";
+
+ header("Location: " . $_SERVER["HTTP_REFERER"]);
+}
\ No newline at end of file
diff --git a/ticket_edit_schedule_modal.php b/ticket_edit_schedule_modal.php
index d297423f..d0d96e32 100644
--- a/ticket_edit_schedule_modal.php
+++ b/ticket_edit_schedule_modal.php
@@ -34,6 +34,11 @@