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Update Agent ticket access path in emails to new /user/ path

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This commit is contained in:
johnnyq
2025-09-15 17:28:58 -04:00
parent dc0715da57
commit 04b29d43df
4 changed files with 8 additions and 8 deletions
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2
scripts/cron.php
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@@ -388,7 +388,7 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
if (filter_var($config_ticket_new_ticket_notification_email, FILTER_VALIDATE_EMAIL)) {
$email_subject = "ITFlow - New Recurring Ticket - $client_name: $ticket_subject";
$email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
$email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/user/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
$email = [
'from' => $config_ticket_from_email,

4
scripts/cron_ticket_email_parser.php
View File

@@ -174,7 +174,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$client_name = sanitizeInput($client_row['client_name']);
}
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/user/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$data[] = [
'from' => $config_ticket_from_email,
@@ -306,7 +306,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$tech_name = sanitizeInput($tech_row['user_name']);
$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket, check ITFlow for full details.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br><br>https://$config_base_url/user/ticket.php?ticket_id=$ticket_id";
$data = [
[