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Update Agent ticket access path in emails to new /user/ path

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johnnyq
2025-09-15 17:28:58 -04:00
parent dc0715da57
commit 04b29d43df
4 changed files with 8 additions and 8 deletions
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6
user/post/ticket.php
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@@ -695,7 +695,7 @@ if (isset($_POST['assign_ticket'])) {
$company_name = sanitizeInput($session_company_name);
$subject = "$config_app_name - Ticket $ticket_prefix$ticket_number assigned to you - $ticket_subject";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Client: $client_name<br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id <br><br>Thanks, <br>$session_name<br>$company_name";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Client: $client_name<br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject<br><br>https://$config_base_url/user/ticket.php?ticket_id=$ticket_id <br><br>Thanks, <br>$session_name<br>$company_name";
// Email Ticket Agent
// Queue Mail
@@ -2697,7 +2697,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/user/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/user/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];
@@ -2849,7 +2849,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/user/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/user/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];