diff --git a/ajax/ajax_ticket_reply_redact.php b/ajax/ajax_ticket_reply_redact.php
new file mode 100644
index 00000000..e38c2bf1
--- /dev/null
+++ b/ajax/ajax_ticket_reply_redact.php
@@ -0,0 +1,54 @@
+<?php
+
+require_once '../includes/ajax_header.php';
+
+$ticket_reply_id = intval($_GET['id']);
+
+$sql = mysqli_query($mysqli, "SELECT * FROM ticket_replies
+    LEFT JOIN tickets ON ticket_id = ticket_reply_ticket_id
+    WHERE ticket_reply_id = $ticket_reply_id
+    LIMIT 1"
+);
+
+$row = mysqli_fetch_array($sql);
+$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
+$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
+$ticket_reply_time_worked_formatted = date_format($ticket_reply_time_worked, 'H:i:s');
+$ticket_reply = nullable_htmlentities($row['ticket_reply']);
+$client_id = intval($row['ticket_client_id']);
+
+// Generate the HTML form content using output buffering.
+ob_start();
+
+?>
+
+<div class="modal-header">
+    <h5 class="modal-title"><i class="fa fa-fw fa-edit mr-2"></i>Redacting Ticket Reply</h5>
+    <button type="button" class="close text-white" data-dismiss="modal">
+        <span>&times;</span>
+    </button>
+</div>
+<form action="post.php" method="post" autocomplete="off">
+    <input type="hidden" name="ticket_reply_id" value="<?php echo $ticket_reply_id; ?>">
+    <input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
+    <input type="hidden" name="ticket_reply_type" value="<?php echo $ticket_reply_type; ?>">
+    <?php if (!empty($ticket_reply_time_worked)) { ?>
+    <input type="hidden" name="time" value="<?php echo $ticket_reply_time_worked_formatted; ?>">
+    <?php } ?>
+
+    <div class="modal-body bg-white">
+
+        <div class="form-group">
+            <textarea class="form-control tinymceRedact" name="ticket_reply"><?php echo $ticket_reply; ?></textarea>
+        </div>
+
+    </div>
+    <div class="modal-footer bg-white">
+        <button type="submit" name="edit_ticket_reply" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
+        <button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
+    </div>
+</form>
+
+<?php
+
+require_once "../includes/ajax_footer.php";
diff --git a/js/app.js b/js/app.js
index 886c92c0..1b7bbbbe 100644
--- a/js/app.js
+++ b/js/app.js
@@ -166,7 +166,7 @@ tinymce.init({
     { name: 'link', items: [ 'link'] },
     { name: 'lists', items: [ 'bullist', 'numlist' ] },
     { name: 'indentation', items: [ 'outdent', 'indent' ] },
-    { name: 'custom', items: ['myRedactButton'] } // Add custom button to toolbar
+    { name: 'custom', items: ['redactButton'] } // Add custom button to toolbar
   ],
   mobile: {
     menubar: false,
@@ -178,7 +178,7 @@ tinymce.init({
   license_key: 'gpl',
   setup: function(editor) {
     // Add custom toolbar button with Font Awesome icon
-    editor.ui.registry.addButton('myRedactButton', {
+    editor.ui.registry.addButton('redactButton', {
       icon: 'permanent-pen',
       tooltip: 'Redact', // Tooltip text for the button
       onAction: function() {
@@ -217,7 +217,7 @@ tinymce.init({
     { name: 'lists', items: ['bullist', 'numlist'] },
     { name: 'indentation', items: ['outdent', 'indent'] },
     { name: 'ai', items: ['reword', 'undo', 'redo'] },
-    { name: 'custom', items: ['myRedactButton'] } // Add custom redact button to toolbar
+    { name: 'custom', items: ['redactButton'] } // Add custom redact button to toolbar
   ],
   mobile: {
     menubar: false,
@@ -299,7 +299,7 @@ tinymce.init({
     });
 
     // Add the Redact button
-    editor.ui.registry.addButton('myRedactButton', {
+    editor.ui.registry.addButton('redactButton', {
       icon: 'permanent-pen',
       tooltip: 'Redact Text', // Tooltip text for the button
       onAction: function() {
@@ -336,6 +336,57 @@ tinymce.init({
     toolbar: '',
 });
 
+tinymce.init({
+  selector: '.tinymceRedact', // Your selector
+  browser_spellcheck: true,
+  contextmenu: false,
+  resize: true,
+  min_height: 300,
+  max_height: 600,
+  promotion: false,
+  branding: false,
+  menubar: false,
+  statusbar: false,
+  toolbar: 'redactButton', // Only the redact button in the toolbar
+  mobile: {
+    menubar: false,
+    plugins: 'autosave lists autolink',
+    toolbar: 'redactButton' // Only the redact button on mobile
+  },
+  convert_urls: false,
+  plugins: 'link image lists table code fullscreen autoresize',
+  license_key: 'gpl',
+  setup: function(editor) {
+    // Disable all text input and backspace/delete actions
+    editor.on('keydown', function(e) {
+      // Prevent all key events (including backspace and delete)
+      e.preventDefault();
+    });
+
+    // Add custom toolbar button with Font Awesome icon and label
+    editor.ui.registry.addButton('redactButton', {
+      icon: 'permanent-pen',
+      tooltip: 'Redact', // Tooltip text for the button
+      text: 'REDACT', // Add the text next to the icon
+      onAction: function() {
+        var selectedText = editor.selection.getContent({ format: 'text' });
+
+        if (selectedText) {
+          // Replace the selected text with [REDACTED] in bold red
+          var newContent = '<span style="font-weight: bold; color: red;">[REDACTED]</span>';
+          
+          // Replace selected content with the new content
+          editor.selection.setContent(newContent);
+        } else {
+          alert('Please select a word to redact');
+        }
+      }
+    });
+  }
+});
+
+
+
 // DateTime
 $('.datetimepicker').datetimepicker({
 });
diff --git a/post/ai.php b/post/ai.php
index 089b82af..a304c2e1 100644
--- a/post/ai.php
+++ b/post/ai.php
@@ -14,7 +14,7 @@ if (isset($_GET['ai_reword'])) {
     $inputJSON = file_get_contents('php://input');
     $input = json_decode($inputJSON, TRUE); // Convert JSON into array.
 
-    $promptText = "reword with html format";
+    $promptText = "reword";
     $userText = $input['text'];
 
     // Preparing the data for the OpenAI Chat API request.
diff --git a/ticket.php b/ticket.php
index 4894a530..3f671946 100644
--- a/ticket.php
+++ b/ticket.php
@@ -792,30 +792,40 @@ if (isset($_GET['ticket_id'])) {
 
                                 <!-- Right-side content -->
                                 <div class="text-right d-flex flex-column align-items-end">
-                                    <?php if ($ticket_reply_type !== "Client" && empty($ticket_closed_at)) { ?>
-                                        <div class="card-tools d-print-none mb-2">
-                                            <div class="dropdown dropleft">
-                                                <?php if (lookupUserPermission("module_support") >= 2) { ?>
-                                                    <button class="btn btn-sm btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
-                                                        <i class="fas fa-fw fa-ellipsis-v"></i>
-                                                    </button>
-                                                    <div class="dropdown-menu">
-                                                        <a class="dropdown-item"
-                                                           data-toggle = "ajax-modal"
-                                                           data-modal-size = "lg"
-                                                           data-ajax-url = "ajax/ajax_ticket_reply_edit.php"
-                                                           data-ajax-id = "<?php echo $ticket_reply_id; ?>"
-                                                        >
-                                                            <i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
-                                                        </a>
-                                                        <div class="dropdown-divider"></div>
-                                                        <a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
-                                                            <i class="fas fa-fw fa-archive mr-2"></i>Archive
-                                                        </a>
-                                                    </div>
-                                                <?php } ?>
-                                            </div>
+                                    <div class="card-tools d-print-none mb-2">
+                                        <div class="dropdown dropleft">
+                                            <?php if (lookupUserPermission("module_support") >= 2) { ?>
+                                                <button class="btn btn-sm btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
+                                                    <i class="fas fa-fw fa-ellipsis-v"></i>
+                                                </button>
+                                                <div class="dropdown-menu">
+                                                    <a href="#" class="dropdown-item"
+                                                       data-toggle = "ajax-modal"
+                                                       data-modal-size = "lg"
+                                                       data-ajax-url = "ajax/ajax_ticket_reply_redact.php"
+                                                       data-ajax-id = "<?php echo $ticket_reply_id; ?>"
+                                                    >
+                                                        <i class="fas fa-fw fa-pen text-danger mr-2"></i>Redact
+                                                    </a>
+                                                    <?php if ($ticket_reply_type !== "Client" && empty($ticket_closed_at)) { ?>
+                                                    <div class="dropdown-divider"></div>
+                                                    <a href="#" class="dropdown-item"
+                                                       data-toggle = "ajax-modal"
+                                                       data-modal-size = "lg"
+                                                       data-ajax-url = "ajax/ajax_ticket_reply_edit.php"
+                                                       data-ajax-id = "<?php echo $ticket_reply_id; ?>"
+                                                    >
+                                                        <i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
+                                                    </a>                                                    
+                                                    <div class="dropdown-divider"></div>
+                                                    <a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
+                                                        <i class="fas fa-fw fa-archive mr-2"></i>Archive
+                                                    </a>
+                                                    <?php } ?>
+                                                </div>
+                                            <?php } ?>
                                         </div>
+                                    </div>
                                     <?php } ?>
 
                                     <small class="text-muted">