AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-02-28 02:44:53 +00:00
Code Issues Packages Projects Releases Wiki Activity

Merge pull request #667 from wrongecho/ticket-auto-close

Browse Source 
Add auto close ticket feature
This commit is contained in:
Johnny
2023-05-01 11:52:20 -04:00
committed by GitHub
parent fc1eb4cd69 dc2293c8dd
commit 07ac69a528
3 changed files with 81 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files

4
post.php
View File

@@ -6509,6 +6509,10 @@ if(isset($_POST['add_ticket_reply'])){
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
$body = "Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been closed.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
} elseif ($ticket_status == 'Auto Close') {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>If your issue is resolved, you can ignore this email. If you need further assistance, please respond! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";