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Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide

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This commit is contained in:
johnnyq
2026-07-29 00:49:31 -04:00
parent d5ed05017b
commit 07c73a6a04
29 changed files with 107 additions and 294 deletions
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60
admin/post/sla.php
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@@ -131,7 +131,7 @@ if (isset($_POST['save_sla_assignments'])) {
// Global defaults - one select per priority; 0 means no SLA, which for the
// global row is simply no assignment
foreach (['Low', 'Medium', 'High'] as $priority) {
foreach (['Low', 'Medium', 'High', 'Urgent'] as $priority) {
$field = 'global_sla_' . strtolower($priority);
$sla_id = intval($_POST[$field] ?? 0);
@@ -157,61 +157,3 @@ if (isset($_POST['save_sla_assignments'])) {
redirect();
}
if (isset($_POST['save_client_sla_assignment'])) {
validateCSRFToken();
$client_id = intval($_POST['client_id']);
// Per-priority values: 'default' = follow the global default (no row),
// '0' = explicitly no SLA for this client, otherwise an sla_id
foreach (['Low', 'Medium', 'High'] as $priority) {
$field = 'client_sla_' . strtolower($priority);
$value = $_POST[$field] ?? 'default';
mysqli_query($mysqli, "DELETE FROM sla_assignments WHERE sla_assignment_client_id = $client_id AND sla_assignment_priority = '$priority'");
if ($value !== 'default') {
$sla_id = intval($value);
mysqli_query($mysqli, "INSERT INTO sla_assignments SET sla_assignment_client_id = $client_id, sla_assignment_priority = '$priority', sla_assignment_sla_id = $sla_id");
}
}
// Re-resolve this client's open tickets
$restamped = 0;
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NULL AND ticket_archived_at IS NULL");
while ($ticket_row = mysqli_fetch_assoc($sql_tickets)) {
applyTicketSla($ticket_row['ticket_id']);
$restamped++;
}
logAudit("SLA", "Edit", "$session_name updated SLA assignments for client ID $client_id");
flashAlert("Client SLA assignments saved - $restamped open ticket(s) re-evaluated");
redirect();
}
if (isset($_GET['delete_client_sla_assignments'])) {
validateCSRFToken();
$client_id = intval($_GET['delete_client_sla_assignments']);
mysqli_query($mysqli, "DELETE FROM sla_assignments WHERE sla_assignment_client_id = $client_id");
// Back on the global defaults - re-resolve this client's open tickets
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NULL AND ticket_archived_at IS NULL");
while ($ticket_row = mysqli_fetch_assoc($sql_tickets)) {
applyTicketSla($ticket_row['ticket_id']);
}
logAudit("SLA", "Delete", "$session_name removed SLA overrides for client ID $client_id");
flashAlert("Client SLA overrides removed");
redirect();
}