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Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide

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This commit is contained in:
johnnyq
2026-07-29 00:49:31 -04:00
parent d5ed05017b
commit 07c73a6a04
29 changed files with 107 additions and 294 deletions
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88
admin/sla.php
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@@ -21,36 +21,13 @@ while ($active_sla_row = mysqli_fetch_assoc($sql_active_slas)) {
$active_slas[intval($active_sla_row['sla_id'])] = $active_sla_row['sla_name'];
}
// Assignments, keyed for easy lookup: [client_id][priority] = sla_id
// Global default assignments: [priority] = sla_id (per-client overrides live on the client edit modal)
$assignments = [];
$assignment_client_names = [];
$sql_assignments = mysqli_query($mysqli, "SELECT sla_assignment_client_id, sla_assignment_priority, sla_assignment_sla_id, client_name FROM sla_assignments
LEFT JOIN clients ON sla_assignment_client_id = client_id
ORDER BY client_name ASC"
);
$sql_assignments = mysqli_query($mysqli, "SELECT sla_assignment_priority, sla_assignment_sla_id FROM sla_assignments WHERE sla_assignment_client_id = 0");
while ($assignment_row = mysqli_fetch_assoc($sql_assignments)) {
$assignment_client_id = intval($assignment_row['sla_assignment_client_id']);
$assignments[$assignment_client_id][$assignment_row['sla_assignment_priority']] = intval($assignment_row['sla_assignment_sla_id']);
if ($assignment_client_id) {
$assignment_client_names[$assignment_client_id] = $assignment_row['client_name'];
}
$assignments[0][$assignment_row['sla_assignment_priority']] = intval($assignment_row['sla_assignment_sla_id']);
}
// Wording for an assignment cell: mapped plan, explicit none, or global default
function slaAssignmentWording($assignments, $active_slas, $client_id, $priority)
{
if (!isset($assignments[$client_id][$priority])) {
return "<span class='text-secondary'>Default</span>";
}
$sla_id = $assignments[$client_id][$priority];
if ($sla_id == 0) {
return "<span class='text-secondary'>None</span>";
}
if (isset($active_slas[$sla_id])) {
return escapeHtml($active_slas[$sla_id]);
}
return "<span class='text-secondary'>None (archived)</span>";
}
?>
@@ -138,9 +115,6 @@ function slaAssignmentWording($assignments, $active_slas, $client_id, $priority)
<div class="card card-dark">
<div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fas fa-fw fa-random mr-2"></i>SLA Assignments</h3>
<div class="card-tools">
<button type="button" class="btn btn-primary ajax-modal" data-modal-url="modals/sla/sla_assignment_client.php"><i class="fas fa-plus mr-2"></i>Client Override</button>
</div>
</div>
<div class="card-body">
@@ -150,7 +124,7 @@ function slaAssignmentWording($assignments, $active_slas, $client_id, $priority)
<strong>Default (all clients)</strong>
<div class="form-row mt-2">
<?php foreach (['Low', 'Medium', 'High'] as $priority) {
<?php foreach (['Low', 'Medium', 'High', 'Urgent'] as $priority) {
$selected_sla_id = $assignments[0][$priority] ?? 0;
?>
<div class="form-group col-md-3">
@@ -163,61 +137,11 @@ function slaAssignmentWording($assignments, $active_slas, $client_id, $priority)
</select>
</div>
<?php } ?>
<div class="form-group col-md-3 d-flex align-items-end">
<button type="submit" name="save_sla_assignments" class="btn btn-primary"><i class="fas fa-check mr-2"></i>Save Defaults</button>
</div>
</div>
<button type="submit" name="save_sla_assignments" class="btn btn-primary"><i class="fas fa-check mr-2"></i>Save Defaults</button>
</form>
<hr>
<strong>Client overrides</strong>
<div class="table-responsive-sm mt-2">
<table class="table table-striped table-borderless table-hover">
<thead class="text-dark <?php if (empty($assignment_client_names)) { echo "d-none"; } ?>">
<tr>
<th>Client</th>
<th>Low</th>
<th>Medium</th>
<th>High</th>
<th class="text-center">Action</th>
</tr>
</thead>
<tbody>
<?php if (empty($assignment_client_names)) { ?>
<tr><td colspan="5" class="text-secondary">No client overrides - everyone follows the defaults above.</td></tr>
<?php } ?>
<?php foreach ($assignment_client_names as $override_client_id => $override_client_name) { ?>
<tr>
<td>
<a href="#" class="ajax-modal" data-modal-url="modals/sla/sla_assignment_client.php?client_id=<?= $override_client_id ?>">
<?= escapeHtml($override_client_name) ?>
</a>
</td>
<td><?= slaAssignmentWording($assignments, $active_slas, $override_client_id, 'Low') ?></td>
<td><?= slaAssignmentWording($assignments, $active_slas, $override_client_id, 'Medium') ?></td>
<td><?= slaAssignmentWording($assignments, $active_slas, $override_client_id, 'High') ?></td>
<td>
<div class="dropdown dropleft text-center">
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
<i class="fas fa-ellipsis-h"></i>
</button>
<div class="dropdown-menu">
<a class="dropdown-item ajax-modal" href="#" data-modal-url="modals/sla/sla_assignment_client.php?client_id=<?= $override_client_id ?>">
<i class="fas fa-fw fa-edit mr-2"></i>Edit
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_client_sla_assignments=<?= $override_client_id ?>&csrf_token=<?= $_SESSION['csrf_token'] ?>">
<i class="fas fa-fw fa-trash mr-2"></i>Remove
</a>
</div>
</div>
</td>
</tr>
<?php } ?>
</tbody>
</table>
</div>
<small class="text-muted d-block mt-2">Per-client overrides are set on each client (edit client, Notes tab).</small>
</div>
</div>