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Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide

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This commit is contained in:
johnnyq
2026-07-29 00:49:31 -04:00
parent d5ed05017b
commit 07c73a6a04
29 changed files with 107 additions and 294 deletions
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4
agent/asset.php
View File

@@ -1107,7 +1107,9 @@ if (isset($_GET['asset_id'])) {
}
$ticket_closed_at = escapeHtml($row['ticket_closed_at']);
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_display = "<span class='p-2 badge badge-dark'>$ticket_priority</span>";
} elseif ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";

4
agent/contact.php
View File

@@ -847,7 +847,9 @@ if (isset($_GET['contact_id'])) {
}
$ticket_closed_at = escapeHtml($row['ticket_closed_at']);
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_display = "<span class='p-2 badge badge-dark'>$ticket_priority</span>";
} elseif ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";

2
agent/dashboard.php
View File

@@ -770,7 +770,7 @@ if ($user_config_dashboard_technical_enable == 1) {
$has_client = "";
}
$ticket_priority_color = $ticket_priority == "High" ? "danger" : ($ticket_priority == "Medium" ? "warning" : "info");
$ticket_priority_color = $ticket_priority == "Urgent" ? "dark" : ($ticket_priority == "High" ? "danger" : ($ticket_priority == "Medium" ? "warning" : "info"));
$contact_display = empty($contact_name) ? "-" : "<a href='contact.php?client_id=$client_id&contact_id=$contact_id'>$contact_name</a>";
?>
<tr class="<?= empty($ticket_updated_at) ? 'text-bold' : '' ?>">

4
agent/modals/asset/asset.php
View File

@@ -635,7 +635,9 @@ ob_start();
}
$ticket_closed_at = escapeHtml($row['ticket_closed_at']);
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_display = "<span class='p-2 badge badge-dark'>$ticket_priority</span>";
} elseif ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";

1
agent/modals/asset/asset_bulk_add_ticket.php
View File

@@ -50,6 +50,7 @@ ob_start();
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>
</div>
</div>

57
agent/modals/client/client_add.php
View File

@@ -159,34 +159,6 @@ ob_start();
</div>
</div>
<?php
// Ticket SLA assignments - only offered when active SLAs exist
$sla_options = [];
$sla_options_sql = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
while ($sla_option_row = mysqli_fetch_assoc($sla_options_sql)) {
$sla_options[intval($sla_option_row['sla_id'])] = $sla_option_row['sla_name'];
}
if ($config_module_enable_ticketing && !empty($sla_options)) { ?>
<div class="form-group">
<label>Ticket SLAs</label>
<div class="form-row">
<?php foreach (['Low', 'Medium', 'High'] as $sla_priority) { ?>
<div class="col-4">
<small class="text-secondary"><?= $sla_priority ?></small>
<select class="form-control" name="client_sla_<?= strtolower($sla_priority) ?>">
<option value="default">Default</option>
<option value="0">None</option>
<?php foreach ($sla_options as $sla_option_id => $sla_option_name) { ?>
<option value="<?= $sla_option_id ?>"><?= escapeHtml($sla_option_name) ?></option>
<?php } ?>
</select>
</div>
<?php } ?>
</div>
<small class="text-muted">Default follows the global SLA assignment for each priority.</small>
</div>
<?php } ?>
</div>
<div class="tab-pane fade" id="pills-location">
@@ -391,6 +363,7 @@ ob_start();
</div>
</div>
</div>
<?php } ?>
@@ -399,6 +372,34 @@ ob_start();
<div class="form-group">
<textarea class="form-control" rows="10" name="notes" placeholder="Enter some notes"></textarea>
</div>
<?php
// Ticket SLA assignments - only offered when active SLAs exist
$sla_options = [];
$sla_options_sql = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
while ($sla_option_row = mysqli_fetch_assoc($sla_options_sql)) {
$sla_options[intval($sla_option_row['sla_id'])] = $sla_option_row['sla_name'];
}
if ($config_module_enable_ticketing && !empty($sla_options)) { ?>
<div class="form-group">
<label>Ticket SLAs</label>
<div class="form-row">
<?php foreach (['Low', 'Medium', 'High', 'Urgent'] as $sla_priority) { ?>
<div class="col-3">
<small class="text-secondary"><?= $sla_priority ?></small>
<select class="form-control" name="client_sla_<?= strtolower($sla_priority) ?>">
<option value="default">Default</option>
<option value="0">None</option>
<?php foreach ($sla_options as $sla_option_id => $sla_option_name) { ?>
<option value="<?= $sla_option_id ?>"><?= escapeHtml($sla_option_name) ?></option>
<?php } ?>
</select>
</div>
<?php } ?>
</div>
<small class="text-muted">Default follows the global SLA assignment for each priority.</small>
</div>
<?php } ?>
</div>
</div>

1
agent/modals/client/client_bulk_add_ticket.php
View File

@@ -46,6 +46,7 @@ ob_start();
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>
</div>
</div>

57
agent/modals/client/client_edit.php
View File

@@ -193,34 +193,6 @@ ob_start();
</div>
</div>
<?php
// Ticket SLA assignments - only offered when active SLAs exist
$sla_options = [];
$sla_options_sql = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
while ($sla_option_row = mysqli_fetch_assoc($sla_options_sql)) {
$sla_options[intval($sla_option_row['sla_id'])] = $sla_option_row['sla_name'];
}
if ($config_module_enable_ticketing && !empty($sla_options)) { ?>
<div class="form-group">
<label>Ticket SLAs</label>
<div class="form-row">
<?php foreach (['Low', 'Medium', 'High'] as $sla_priority) { $sla_current = $client_sla_assignments[$sla_priority] ?? 'default'; ?>
<div class="col-4">
<small class="text-secondary"><?= $sla_priority ?></small>
<select class="form-control" name="client_sla_<?= strtolower($sla_priority) ?>">
<option value="default" <?php if ($sla_current === 'default') { echo "selected"; } ?>>Default</option>
<option value="0" <?php if ($sla_current === 0) { echo "selected"; } ?>>None</option>
<?php foreach ($sla_options as $sla_option_id => $sla_option_name) { ?>
<option value="<?= $sla_option_id ?>" <?php if ($sla_current === $sla_option_id) { echo "selected"; } ?>><?= escapeHtml($sla_option_name) ?></option>
<?php } ?>
</select>
</div>
<?php } ?>
</div>
<small class="text-muted">Default follows the global SLA assignment for each priority.</small>
</div>
<?php } ?>
</div>
<?php if ($config_module_enable_accounting) { ?>
@@ -269,6 +241,7 @@ ob_start();
</div>
</div>
</div>
<?php } ?>
@@ -279,6 +252,34 @@ ob_start();
<textarea class="form-control" rows="10" placeholder="Enter some notes" name="notes"><?= $client_notes ?></textarea>
</div>
<?php
// Ticket SLA assignments - only offered when active SLAs exist
$sla_options = [];
$sla_options_sql = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
while ($sla_option_row = mysqli_fetch_assoc($sla_options_sql)) {
$sla_options[intval($sla_option_row['sla_id'])] = $sla_option_row['sla_name'];
}
if ($config_module_enable_ticketing && !empty($sla_options)) { ?>
<div class="form-group">
<label>Ticket SLAs</label>
<div class="form-row">
<?php foreach (['Low', 'Medium', 'High', 'Urgent'] as $sla_priority) { $sla_current = $client_sla_assignments[$sla_priority] ?? 'default'; ?>
<div class="col-3">
<small class="text-secondary"><?= $sla_priority ?></small>
<select class="form-control" name="client_sla_<?= strtolower($sla_priority) ?>">
<option value="default" <?php if ($sla_current === 'default') { echo "selected"; } ?>>Default</option>
<option value="0" <?php if ($sla_current === 0) { echo "selected"; } ?>>None</option>
<?php foreach ($sla_options as $sla_option_id => $sla_option_name) { ?>
<option value="<?= $sla_option_id ?>" <?php if ($sla_current === $sla_option_id) { echo "selected"; } ?>><?= escapeHtml($sla_option_name) ?></option>
<?php } ?>
</select>
</div>
<?php } ?>
</div>
<small class="text-muted">Default follows the global SLA assignment for each priority.</small>
</div>
<?php } ?>
</div>
</div>

4
agent/modals/contact/contact.php
View File

@@ -629,7 +629,9 @@ ob_start();
$ticket_updated_at_display = $ticket_updated_at;
}
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_display = "<span class='p-2 badge badge-dark'>$ticket_priority</span>";
} elseif ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";

1
agent/modals/recurring_ticket/recurring_ticket_add.php
View File

@@ -111,6 +111,7 @@ ob_start();
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>
</div>
</div>

1
agent/modals/recurring_ticket/recurring_ticket_bulk_priority_edit.php
View File

@@ -33,6 +33,7 @@ ob_start();
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>
</div>
</div>

1
agent/modals/recurring_ticket/recurring_ticket_edit.php
View File

@@ -95,6 +95,7 @@ ob_start();
<option <?php if ($recurring_ticket_priority == "Low") { echo "selected"; } ?> >Low</option>
<option <?php if ($recurring_ticket_priority == "Medium") { echo "selected"; } ?> >Medium</option>
<option <?php if ($recurring_ticket_priority == "High") { echo "selected"; } ?> >High</option>
<option <?php if ($recurring_ticket_priority == "Urgent") { echo "selected"; } ?> >Urgent</option>
</select>
</div>
</div>

1
agent/modals/ticket/ticket_add.php
View File

@@ -149,6 +149,7 @@ ob_start();
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>
</div>
</div>

1
agent/modals/ticket/ticket_add_v2.php
View File

@@ -161,6 +161,7 @@ ob_start();
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>
</div>
</div>

1
agent/modals/ticket/ticket_bulk_edit_priority.php
View File

@@ -33,6 +33,7 @@ ob_start();
<option>Low</option>
<option>Medium</option>
<option>High</option>
<option>Urgent</option>
</select>
</div>
</div>

1
agent/modals/ticket/ticket_edit.php
View File

@@ -111,6 +111,7 @@ ob_start();
<option <?php if ($ticket_priority == 'Low') { echo "selected"; } ?> >Low</option>
<option <?php if ($ticket_priority == 'Medium') { echo "selected"; } ?> >Medium</option>
<option <?php if ($ticket_priority == 'High') { echo "selected"; } ?> >High</option>
<option <?php if ($ticket_priority == 'Urgent') { echo "selected"; } ?> >Urgent</option>
</select>
</div>
</div>

1
agent/modals/ticket/ticket_priority.php
View File

@@ -49,6 +49,7 @@ ob_start();
<option <?php if ($ticket_priority == 'Low') { echo "selected"; } ?> >Low</option>
<option <?php if ($ticket_priority == 'Medium') { echo "selected"; } ?> >Medium</option>
<option <?php if ($ticket_priority == 'High') { echo "selected"; } ?> >High</option>
<option <?php if ($ticket_priority == 'Urgent') { echo "selected"; } ?> >Urgent</option>
</select>
</div>
</div>

4
agent/post/client.php
View File

@@ -246,7 +246,7 @@ if (isset($_POST['add_client'])) {
// Ticket SLA assignments (fields only rendered when active SLAs exist)
if (isset($_POST['client_sla_low'])) {
foreach (['Low', 'Medium', 'High'] as $sla_priority) {
foreach (['Low', 'Medium', 'High', 'Urgent'] as $sla_priority) {
$sla_value = strval($_POST['client_sla_' . strtolower($sla_priority)] ?? 'default');
if ($sla_value !== 'default') {
$client_sla_id = intval($sla_value);
@@ -345,7 +345,7 @@ if (isset($_POST['edit_client'])) {
}
$sla_assignments_changed = false;
foreach (['Low', 'Medium', 'High'] as $sla_priority) {
foreach (['Low', 'Medium', 'High', 'Urgent'] as $sla_priority) {
$sla_value = strval($_POST['client_sla_' . strtolower($sla_priority)] ?? 'default');
$sla_current = $current_sla_assignments[$sla_priority] ?? 'default';
if ($sla_value === $sla_current) {

4
agent/project.php
View File

@@ -413,7 +413,9 @@ if (isset($_GET['project_id'])) {
}
$ticket_closed_at = escapeHtml($row['ticket_closed_at']);
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_display = "<span class='p-2 badge badge-dark'>$ticket_priority</span>";
} elseif ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";

1
agent/recurring_tickets.php
View File

@@ -68,6 +68,7 @@ $sql = mysqli_query(
CASE
WHEN '$sort' = 'recurring_ticket_priority' THEN
CASE recurring_ticket_priority
WHEN 'Urgent' THEN 0
WHEN 'High' THEN 1
WHEN 'Medium' THEN 2
WHEN 'Low' THEN 3

4
agent/ticket.php
View File

@@ -86,7 +86,9 @@ if (isset($_GET['ticket_id'])) {
}
//Set Ticket Badge Color based of priority
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-dark'>$ticket_priority</span>";
} elseif ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-warning'>$ticket_priority</span>";

5
agent/ticket_kanban.php
View File

@@ -24,6 +24,7 @@ while ($row = mysqli_fetch_assoc($status_sql)) {
$ordering_snippet = "ORDER BY
CASE
WHEN ticket_priority = 'Urgent' THEN 0
WHEN ticket_priority = 'High' THEN 1
WHEN ticket_priority = 'Medium' THEN 2
WHEN ticket_priority = 'Low' THEN 3
@@ -98,7 +99,9 @@ $kanban = array_values($statuses);
<?php foreach ($column['tickets'] as $item) {
if ($item['ticket_priority'] == "High") {
if ($item['ticket_priority'] == "Urgent") {
$ticket_priority_color = "dark";
} elseif ($item['ticket_priority'] == "High") {
$ticket_priority_color = "danger";
} elseif ($item['ticket_priority'] == "Medium") {
$ticket_priority_color = "warning";

4
agent/ticket_list.php
View File

@@ -115,7 +115,9 @@
$has_client = "";
}
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_color = "dark";
} elseif ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_color = "warning";

1
agent/tickets.php
View File

@@ -117,6 +117,7 @@ $query =
CASE
WHEN '$sort' = 'ticket_priority' THEN
CASE ticket_priority
WHEN 'Urgent' THEN 0
WHEN 'High' THEN 1
WHEN 'Medium' THEN 2
WHEN 'Low' THEN 3