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Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide

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johnnyq
2026-07-29 00:49:31 -04:00
parent d5ed05017b
commit 07c73a6a04
29 changed files with 107 additions and 294 deletions
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4
agent/ticket.php
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@@ -86,7 +86,9 @@ if (isset($_GET['ticket_id'])) {
}
//Set Ticket Badge Color based of priority
if ($ticket_priority == "High") {
if ($ticket_priority == "Urgent") {
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-dark'>$ticket_priority</span>";
} elseif ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-pill badge-warning'>$ticket_priority</span>";