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Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide

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This commit is contained in:
johnnyq
2026-07-29 00:49:31 -04:00
parent d5ed05017b
commit 07c73a6a04
29 changed files with 107 additions and 294 deletions
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5
agent/ticket_kanban.php
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@@ -24,6 +24,7 @@ while ($row = mysqli_fetch_assoc($status_sql)) {
$ordering_snippet = "ORDER BY
CASE
WHEN ticket_priority = 'Urgent' THEN 0
WHEN ticket_priority = 'High' THEN 1
WHEN ticket_priority = 'Medium' THEN 2
WHEN ticket_priority = 'Low' THEN 3
@@ -98,7 +99,9 @@ $kanban = array_values($statuses);
<?php foreach ($column['tickets'] as $item) {
if ($item['ticket_priority'] == "High") {
if ($item['ticket_priority'] == "Urgent") {
$ticket_priority_color = "dark";
} elseif ($item['ticket_priority'] == "High") {
$ticket_priority_color = "danger";
} elseif ($item['ticket_priority'] == "Medium") {
$ticket_priority_color = "warning";