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replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage

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johnnyq
2026-01-14 17:30:23 -05:00
parent cb8b99d6ae
commit 0a30300bde
361 changed files with 1880 additions and 1904 deletions
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39
agent/reports/ticket_by_client.php
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@@ -73,7 +73,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<form class="mb-3">
<select onchange="this.form.submit()" class="form-control" name="year">
<?php
while ($row = mysqli_fetch_array($sql_ticket_years)) {
while ($row = mysqli_fetch_assoc($sql_ticket_years)) {
$ticket_year = intval($row['ticket_year']); ?>
<option <?php if ($year == $ticket_year) { ?> selected <?php } ?> > <?php echo $ticket_year; ?></option>
<?php } ?>
@@ -116,33 +116,33 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($sql_clients)) {
while ($row = mysqli_fetch_assoc($sql_clients)) {
$client_id = intval($row['client_id']);
$client_name = nullable_htmlentities($row['client_name']);
// Calculate total tickets raised in period
$sql_ticket_raised_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_raised_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id");
$row = mysqli_fetch_array($sql_ticket_raised_count);
$row = mysqli_fetch_assoc($sql_ticket_raised_count);
$ticket_raised_count = intval($row['ticket_raised_count']);
// Calculate total tickets raised in period that are resolved
$sql_ticket_resolved_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_resolved_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
$row = mysqli_fetch_array($sql_ticket_resolved_count);
$row = mysqli_fetch_assoc($sql_ticket_resolved_count);
$ticket_resolved_count = intval($row['ticket_resolved_count']);
// Breakdown tickets for each priority - Low
$sql_low_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS low_ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_priority = 'Low'");
$row = mysqli_fetch_array($sql_low_ticket_count);
$row = mysqli_fetch_assoc($sql_low_ticket_count);
$low_ticket_count = intval($row['low_ticket_count']);
// Breakdown tickets for each priority - Low
$sql_med_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS med_ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_priority = 'Medium'");
$row = mysqli_fetch_array($sql_med_ticket_count);
$row = mysqli_fetch_assoc($sql_med_ticket_count);
$med_ticket_count = intval($row['med_ticket_count']);
// Breakdown tickets for each priority - Low
$sql_high_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS high_ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_priority = 'High'");
$row = mysqli_fetch_array($sql_high_ticket_count);
$row = mysqli_fetch_assoc($sql_high_ticket_count);
$high_ticket_count = intval($row['high_ticket_count']);
// Used to calculate average time to respond to tickets that were raised in period specified
@@ -153,7 +153,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
// Calculate total time tracked towards tickets in the period
$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
$row = mysqli_fetch_array($sql_time);
$row = mysqli_fetch_assoc($sql_time);
$ticket_total_time_worked = nullable_htmlentities($row['total_time']);
if ($ticket_raised_count > 0 || $ticket_resolved_count > 0) {
@@ -162,7 +162,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$avg_time_to_respond = '-';
$count = 0;
$total = 0;
while ($row = mysqli_fetch_array($sql_tickets_respond)) {
while ($row = mysqli_fetch_assoc($sql_tickets_respond)) {
if (!empty($row['ticket_first_response_at'])) {
$openedTime = new DateTime($row['ticket_created_at']);
$respondTime = new DateTime($row['ticket_first_response_at']);
@@ -179,7 +179,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
if ($ticket_resolved_count > 0) {
$count = 0;
$total = 0;
while ($row = mysqli_fetch_array($sql_tickets_resolved)) {
while ($row = mysqli_fetch_assoc($sql_tickets_resolved)) {
$openedTime = new DateTime($row['ticket_created_at']);
$resolvedTime = new DateTime($row['ticket_resolved_at']);
@@ -238,33 +238,33 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<tbody>
<?php
mysqli_data_seek($sql_clients, 0); // Reset
while ($row = mysqli_fetch_array($sql_clients)) {
while ($row = mysqli_fetch_assoc($sql_clients)) {
$client_id = intval($row['client_id']);
$client_name = nullable_htmlentities($row['client_name']);
// Calculate total tickets raised in period
$sql_ticket_raised_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_raised_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id");
$row = mysqli_fetch_array($sql_ticket_raised_count);
$row = mysqli_fetch_assoc($sql_ticket_raised_count);
$ticket_raised_count = intval($row['ticket_raised_count']);
// Calculate total tickets raised in period that are resolved
$sql_ticket_resolved_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_resolved_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
$row = mysqli_fetch_array($sql_ticket_resolved_count);
$row = mysqli_fetch_assoc($sql_ticket_resolved_count);
$ticket_resolved_count = intval($row['ticket_resolved_count']);
// Breakdown tickets for each priority - Low
$sql_low_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS low_ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_priority = 'Low'");
$row = mysqli_fetch_array($sql_low_ticket_count);
$row = mysqli_fetch_assoc($sql_low_ticket_count);
$low_ticket_count = intval($row['low_ticket_count']);
// Breakdown tickets for each priority - Low
$sql_med_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS med_ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_priority = 'Medium'");
$row = mysqli_fetch_array($sql_med_ticket_count);
$row = mysqli_fetch_assoc($sql_med_ticket_count);
$med_ticket_count = intval($row['med_ticket_count']);
// Breakdown tickets for each priority - Low
$sql_high_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS high_ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_priority = 'High'");
$row = mysqli_fetch_array($sql_high_ticket_count);
$row = mysqli_fetch_assoc($sql_high_ticket_count);
$high_ticket_count = intval($row['high_ticket_count']);
// Used to calculate average time to respond to tickets that were raised in period specified
@@ -275,7 +275,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
// Calculate total time tracked towards tickets in the period
$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
$row = mysqli_fetch_array($sql_time);
$row = mysqli_fetch_assoc($sql_time);
$ticket_total_time_worked = nullable_htmlentities($row['total_time']);
if ($ticket_raised_count > 0 || $ticket_resolved_count > 0) {
@@ -284,7 +284,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$avg_time_to_respond = '-';
$count = 0;
$total = 0;
while ($row = mysqli_fetch_array($sql_tickets_respond)) {
while ($row = mysqli_fetch_assoc($sql_tickets_respond)) {
if (!empty($row['ticket_first_response_at'])) {
$openedTime = new DateTime($row['ticket_created_at']);
$respondTime = new DateTime($row['ticket_first_response_at']);
@@ -301,7 +301,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
if ($ticket_resolved_count > 0) {
$count = 0;
$total = 0;
while ($row = mysqli_fetch_array($sql_tickets_resolved)) {
while ($row = mysqli_fetch_assoc($sql_tickets_resolved)) {
$openedTime = new DateTime($row['ticket_created_at']);
$resolvedTime = new DateTime($row['ticket_resolved_at']);
@@ -340,4 +340,3 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<?php
require_once "../../includes/footer.php";