diff --git a/cron_ticket_email_parser.php b/cron_ticket_email_parser.php
index 336ef697..29b2a0a5 100644
--- a/cron_ticket_email_parser.php
+++ b/cron_ticket_email_parser.php
@@ -30,7 +30,7 @@ $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
 $sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
 $row = mysqli_fetch_array($sql);
 $company_name = sanitizeInput($row['company_name']);
-$company_phone = formatPhoneNumber($row['company_phone']);
+$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
 
 // Check setting enabled
 if ($config_ticket_email_parse == 0) {
@@ -163,8 +163,8 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
     // E-mail client notification that ticket has been created
     if ($config_ticket_client_general_notifications == 1) {
         
-        $subject_email = mysqli_escape_string($mysqli, "Ticket created - [$config_ticket_prefix$ticket_number] - $subject");
-        $body    = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
+        $subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
+        $body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name\,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
 
         $data[] = [
             'from' => $config_ticket_from_email,
@@ -184,8 +184,8 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
         $client_row = mysqli_fetch_array($client_sql);
         $client_name = sanitizeInput($client_row['client_name']);
 
-        $email_subject = mysqli_escape_string($mysqli, "ITFlow - New Ticket - $client_name: $subject");
-        $email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
+        $email_subject = "ITFlow - New Ticket - $client_name: $subject";
+        $email_body = "Hello\, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
 
         $data[] = [
             'from' => $config_ticket_from_email,
@@ -240,7 +240,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
             mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id");
 
             $email_subject = "Action required: This ticket is already closed";
-            $email_body    = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address. <br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
+            $email_body    = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address. <br><br>--<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
             
             $data = [
                 [
@@ -332,8 +332,8 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
                 $tech_email = sanitizeInput($tech_row['user_email']);
                 $tech_name = sanitizeInput($tech_row['user_name']);
 
-                $subject = mysqli_escape_string($mysqli, "Ticket updated - [$config_ticket_prefix$ticket_number] - $subject");
-                $body    = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $tech_name<br><br>A new reply has been added to the ticket \"$subject\".<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
+                $subject = "Ticket updated - [$config_ticket_prefix$ticket_number] - $subject";
+                $body    = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $tech_name\,<br><br>A new reply has been added to the ticket \"$subject\".<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support Department<br>$config_ticket_from_email<br>$company_phone";
 
                 $data = [
                     [
@@ -365,7 +365,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
         return false;
     }
 }
-// End Add Reply Function
+// END ADD REPLY FUNCTION -------------------------------------------------
 
 // Prepare connection string with encryption (TLS/SSL/<blank>)
 $imap_mailbox = "$config_imap_host:$config_imap_port/imap/$config_imap_encryption";