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Add Holiday / Closure Days to SLA to pause SLA timer on defined days, also has a US Holiday Importer

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This commit is contained in:
johnnyq
2026-08-27 17:58:02 -04:00
parent 32811fd1d2
commit 12ed62326a
6 changed files with 388 additions and 15 deletions
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106
admin/post/sla.php
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@@ -113,12 +113,7 @@ if (isset($_POST['edit_sla_settings'])) {
getSlaSettings(true);
// Business hours feed the due date math - re-stamp open SLA tickets
$restamped = 0;
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_id, ticket_sla_id FROM tickets WHERE ticket_sla_id > 0 AND ticket_closed_at IS NULL AND ticket_archived_at IS NULL");
while ($ticket_row = mysqli_fetch_assoc($sql_tickets)) {
applyTicketSla($ticket_row['ticket_id'], $ticket_row['ticket_sla_id']);
$restamped++;
}
$restamped = restampOpenSlaTickets();
logAudit("Settings", "Edit", "$session_name edited SLA / business hours settings");
@@ -128,6 +123,105 @@ if (isset($_POST['edit_sla_settings'])) {
}
if (isset($_POST['add_holiday'])) {
validateCSRFToken();
// Deliberately NOT validateDate() - that falls back to today's date on bad
// input, which would silently close the office today. Reject instead. The
// round-trip comparison also catches impossible dates like 2026-02-30,
// which createFromFormat would otherwise roll forward into March.
$holiday_date_input = $_POST['holiday_date'] ?? '';
$parsed_date = DateTime::createFromFormat('Y-m-d', $holiday_date_input);
if (!$parsed_date || $parsed_date->format('Y-m-d') !== $holiday_date_input) {
flashAlert("Enter a valid date for the closure day.", 'error');
redirect();
}
$holiday_name_input = trim($_POST['holiday_name'] ?? '');
if ($holiday_name_input === '') {
flashAlert("Enter a name for the closure day.", 'error');
redirect();
}
$holiday_date = escapeSql($holiday_date_input);
$holiday_name = escapeSql($holiday_name_input);
// INSERT IGNORE rather than an error: the date is UNIQUE, and re-adding a day
// that is already listed is a no-op the operator does not need telling about
mysqli_query($mysqli, "INSERT IGNORE INTO business_holidays SET holiday_date = '$holiday_date', holiday_name = '$holiday_name'");
getBusinessHolidays(true);
$restamped = restampOpenSlaTickets();
logAudit("Settings", "Create", "$session_name added SLA closure day $holiday_date - $holiday_name");
flashAlert("Closure day added - targets recalculated on $restamped open ticket(s)");
redirect();
}
if (isset($_POST['delete_holiday'])) {
validateCSRFToken();
$holiday_id = intval($_POST['holiday_id']);
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT holiday_date, holiday_name FROM business_holidays WHERE holiday_id = $holiday_id LIMIT 1"));
if (!$row) {
flashAlert("Closure day not found.", 'error');
redirect();
}
$holiday_date = escapeSql($row['holiday_date']);
$holiday_name = escapeSql($row['holiday_name']);
mysqli_query($mysqli, "DELETE FROM business_holidays WHERE holiday_id = $holiday_id");
getBusinessHolidays(true);
$restamped = restampOpenSlaTickets();
logAudit("Settings", "Delete", "$session_name removed SLA closure day $holiday_date - $holiday_name");
flashAlert("Closure day removed - targets recalculated on $restamped open ticket(s)");
redirect();
}
if (isset($_POST['generate_holidays'])) {
validateCSRFToken();
$holiday_year = intval($_POST['holiday_year']);
if ($holiday_year < 2000 || $holiday_year > 2100) {
flashAlert("Enter a year between 2000 and 2100.", 'error');
redirect();
}
// Existing rows win - INSERT IGNORE leaves a hand-entered name on a date the
// generator also produces, so running this over a partly-filled year is safe
$added = 0;
foreach (usFederalHolidays($holiday_year) as $holiday) {
$holiday_date = escapeSql($holiday['date']);
$holiday_name = escapeSql($holiday['name']);
mysqli_query($mysqli, "INSERT IGNORE INTO business_holidays SET holiday_date = '$holiday_date', holiday_name = '$holiday_name'");
$added += mysqli_affected_rows($mysqli) > 0 ? 1 : 0;
}
getBusinessHolidays(true);
$restamped = restampOpenSlaTickets();
logAudit("Settings", "Create", "$session_name generated $added US federal holiday closure day(s) for $holiday_year");
flashAlert("Added $added US federal holiday(s) for $holiday_year - targets recalculated on $restamped open ticket(s)");
redirect();
}
if (isset($_POST['save_sla_assignments'])) {
validateCSRFToken();