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Add Holiday / Closure Days to SLA to pause SLA timer on defined days, also has a US Holiday Importer

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This commit is contained in:
johnnyq
2026-08-27 17:58:02 -04:00
parent 32811fd1d2
commit 12ed62326a
6 changed files with 388 additions and 15 deletions
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75
admin/sla.php
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@@ -22,6 +22,15 @@ while ($active_sla_row = mysqli_fetch_assoc($sql_active_slas)) {
$active_slas[intval($active_sla_row['sla_id'])] = $active_sla_row['sla_name'];
}
// Closure days, newest first - past ones are kept as a record of what was applied
$holidays = [];
$sql_holidays = mysqli_query($mysqli, "SELECT holiday_date, holiday_id, holiday_name FROM business_holidays ORDER BY holiday_date DESC");
while ($holiday_row = mysqli_fetch_assoc($sql_holidays)) {
$holidays[] = $holiday_row;
}
$holiday_year = intval(date('Y'));
// Global default assignments: [priority] = sla_id (per-client overrides live on the client edit modal)
$assignments = [];
$sql_assignments = mysqli_query($mysqli, "SELECT sla_assignment_priority, sla_assignment_sla_id FROM sla_assignments WHERE sla_assignment_client_id = 0");
@@ -196,4 +205,70 @@ while ($assignment_row = mysqli_fetch_assoc($sql_assignments)) {
</div>
</div>
<div class="card card-dark">
<div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fas fa-fw fa-calendar-times me-2"></i>Holidays &amp; Closure Days</h3>
<div class="card-tools">
<form action="post.php" method="post" class="d-inline" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<div class="input-group input-group-sm d-inline-flex w-auto align-middle me-2">
<input type="number" class="form-control" name="holiday_year" min="2000" max="2100" value="<?= $holiday_year ?>" required>
<button type="submit" name="generate_holidays" class="btn btn-secondary"><i class="fas fa-magic me-2"></i>Add US Holidays</button>
</div>
</form>
<button type="button" class="btn btn-sm btn-primary ajax-modal" data-modal-url="modals/sla/holiday_add.php"><i class="fas fa-plus me-2"></i>New Closure Day</button>
</div>
</div>
<div class="card-body">
<p class="text-muted">
SLA clocks stop completely on these dates, the same as a day outside your business days.
Use them for public holidays or any other day the office is shut. Adding or removing one
recalculates the targets on every open ticket.
</p>
<?php if (empty($holidays)) { ?>
<p class="text-secondary mb-0">No closure days configured - SLA clocks run on every business day.</p>
<?php } else { ?>
<div class="table-responsive">
<table class="table table-borderless table-hover align-middle">
<thead class="border-bottom">
<tr>
<th>Date</th>
<th>Day</th>
<th>Name</th>
<th class="text-end">Action</th>
</tr>
</thead>
<tbody>
<?php foreach ($holidays as $holiday) {
$holiday_id = intval($holiday['holiday_id']);
$holiday_date_raw = $holiday['holiday_date'];
$holiday_date = escapeHtml(date('M j, Y', strtotime($holiday_date_raw)));
$holiday_day = escapeHtml(date('l', strtotime($holiday_date_raw)));
$holiday_name = escapeHtml($holiday['holiday_name']);
$holiday_is_past = strtotime($holiday_date_raw) < strtotime(date('Y-m-d'));
?>
<tr class="<?php if ($holiday_is_past) { echo "text-secondary"; } ?>">
<td><?= $holiday_date ?></td>
<td><?= $holiday_day ?></td>
<td><?= $holiday_name ?></td>
<td class="text-end">
<form action="post.php" method="post" onsubmit="return confirm('Remove this closure day? Open ticket targets will be recalculated.');">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<input type="hidden" name="holiday_id" value="<?= $holiday_id ?>">
<button type="submit" name="delete_holiday" class="btn btn-sm btn-light border"><i class="fas fa-fw fa-trash text-danger"></i></button>
</form>
</td>
</tr>
<?php } ?>
</tbody>
</table>
</div>
<?php } ?>
</div>
</div>
<?php require_once "../includes/footer.php";