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FEATURE: Create Ticket for each asset in Bulk

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This commit is contained in:
johnnyq
2024-10-09 15:24:40 -04:00
parent bbdc83e57e
commit 134f4f9ad3
3 changed files with 232 additions and 0 deletions
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109
post/user/ticket.php
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@@ -1189,6 +1189,115 @@ if (isset($_POST['bulk_add_ticket_project'])) {
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['bulk_add_asset_ticket'])) {
enforceUserPermission('module_support', 2);
// CSRF Check
validateCSRFToken($_POST['csrf_token']);
$client_id = intval($_POST['bulk_client']);
$assigned_to = intval($_POST['bulk_assigned_to']);
if ($assigned_to == 0) {
$ticket_status = 1;
} else {
$ticket_status = 2;
}
$subject = sanitizeInput($_POST['bulk_subject']);
$priority = sanitizeInput($_POST['bulk_priority']);
$details = mysqli_real_escape_string($mysqli, $_POST['bulk_details']);
$project_id = intval($_POST['bulk_project']);
$use_primary_contact = intval($_POST['use_primary_contact']);
$ticket_template_id = intval($_POST['bulk_ticket_template_id']);
$billable = intval($_POST['bulk_billable']);
// Check to see if adding a ticket by template
if($ticket_template_id) {
$sql = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_id = $ticket_template_id");
$row = mysqli_fetch_array($sql);
// Override Template Subject
if(empty($subject)) {
$subject = sanitizeInput($row['ticket_template_subject']);
}
$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
}
// Get a Asset Count
$asset_count = count($_POST['asset_ids']);
// Create ticket for each selected asset
if (!empty($_POST['asset_ids'])) {
foreach ($_POST['asset_ids'] as $asset_id) {
$asset_id = intval($asset_id);
$sql = mysqli_query($mysqli, "SELECT * FROM assets WHERE asset_id = $asset_id");
$row = mysqli_fetch_array($sql);
$asset_name = sanitizeInput($row['asset_name']);
$subject_asset_prepended = "$asset_name - $subject";
//Get the next Ticket Number and add 1 for the new ticket number
$ticket_number = $config_ticket_next_number;
$new_config_ticket_next_number = $config_ticket_next_number + 1;
// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
$config_base_url = sanitizeInput($config_base_url);
//Generate a unique URL key for clients to access
$url_key = randomString(156);
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject_asset_prepended', ticket_details = '$details', ticket_priority = '$priority', ticket_billable = $billable, ticket_status = $ticket_status, ticket_asset_id = $asset_id, ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_url_key = '$url_key', ticket_client_id = $client_id, ticket_project_id = $project_id");
$ticket_id = mysqli_insert_id($mysqli);
// Add Tasks
if (!empty($_POST['tasks'])) {
foreach ($_POST['tasks'] as $task) {
$task_name = sanitizeInput($task);
// Check that task_name is not-empty (For some reason the !empty on the array doesnt work here like in watchers)
if (!empty($task_name)) {
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_ticket_id = $ticket_id");
}
}
}
// Add Tasks from Template if Template was selected
if($ticket_template_id) {
if (mysqli_num_rows($sql_task_templates) > 0) {
while ($row = mysqli_fetch_array($sql_task_templates)) {
$task_order = intval($row['task_template_order']);
$task_name = sanitizeInput($row['task_template_name']);
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_order = $task_order, task_ticket_id = $ticket_id");
}
}
}
// Custom action/notif handler
customAction('ticket_create', $ticket_id);
}
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Bulk Create', log_description = '$session_name created $asset_count tickets under assets', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id");
$_SESSION['alert_message'] = "You created <b>$asset_count</b> tickets for the selected assets";
}
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['add_ticket_reply'])) {