From 19f4e215de851068aced24c9839f7beb46da03ef Mon Sep 17 00:00:00 2001 From: johnnyq Date: Wed, 31 Jan 2024 15:24:54 -0500 Subject: [PATCH] feat. Bulk Reply To Tickets including create a private note --- post/ticket.php | 131 ++++++++++++++++++++++++++++++++++++ ticket_bulk_reply_modal.php | 46 +++++++++++++ tickets.php | 5 ++ 3 files changed, 182 insertions(+) create mode 100644 ticket_bulk_reply_modal.php diff --git a/post/ticket.php b/post/ticket.php index 2749badc..efc40150 100644 --- a/post/ticket.php +++ b/post/ticket.php @@ -725,6 +725,137 @@ if (isset($_POST['bulk_close_tickets'])) { } +if (isset($_POST['bulk_ticket_reply'])) { + + // Role check + validateTechRole(); + + // POST variables + $ticket_reply = mysqli_escape_string($mysqli, $_POST['bulk_reply_details']); + $ticket_status = sanitizeInput($_POST['bulk_status']); + $private_note = intval($_POST['bulk_private_reply']); + if($private_note == 1){ + $ticket_reply_type = 'Internal'; + } else { + $ticket_reply_type = 'Public'; + } + + // Get a Ticket Count + $ticket_count = count($_POST['ticket_ids']); + + // Loop Through Tickets and Add Reply along with Email notifications + if (!empty($_POST['ticket_ids'])) { + foreach($_POST['ticket_ids'] as $ticket_id) { + $ticket_id = intval($ticket_id); + + $sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id"); + $row = mysqli_fetch_array($sql); + + $ticket_prefix = sanitizeInput($row['ticket_prefix']); + $ticket_number = intval($row['ticket_number']); + $ticket_subject = sanitizeInput($row['ticket_subject']); + $current_ticket_priority = sanitizeInput($row['ticket_priority']); + $client_id = intval($row['ticket_client_id']); + + // Add reply + mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id"); + + $ticket_reply_id = mysqli_insert_id($mysqli); + + // Update Ticket Status + mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id"); + + // Logging + mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$session_name replied to ticket $ticket_prefix$ticket_number - $ticket_subject and was a $ticket_reply_type reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id"); + + // Get Contact Details + $sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_created_by, ticket_assigned_to + FROM tickets + LEFT JOIN contacts ON ticket_contact_id = contact_id + WHERE ticket_id = $ticket_id" + ); + + $row = mysqli_fetch_array($sql); + + $contact_name = sanitizeInput($row['contact_name']); + $contact_email = sanitizeInput($row['contact_email']); + $ticket_created_by = intval($row['ticket_created_by']); + $ticket_assigned_to = intval($row['ticket_assigned_to']); + + // Sanitize Config vars from get_settings.php + $from_name = sanitizeInput($config_ticket_from_name); + $from_email = sanitizeInput($config_ticket_from_email); + $base_url = sanitizeInput($config_base_url); + + $sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = 1"); + $row = mysqli_fetch_array($sql); + $company_name = sanitizeInput($row['company_name']); + $company_phone = sanitizeInput(formatPhoneNumber($row['company_phone'])); + + // Send e-mail to client if public update & email is set up + if ($private_note == 0 && !empty($config_smtp_host)) { + + if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) { + + $subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject"; + $body = "##- Please type your reply above this line -##

Hello $contact_name,

Your ticket regarding $ticket_subject has been updated.

--------------------------------
$ticket_reply
--------------------------------

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$base_url/portal/ticket.php?id=$ticket_id

--
$company_name - Support
$from_email
$company_phone"; + + $data = []; + + // Email Ticket Contact + // Queue Mail + $data[] = [ + 'from' => $from_email, + 'from_name' => $from_name, + 'recipient' => $contact_email, + 'recipient_name' => $contact_name, + 'subject' => $subject, + 'body' => $body + ]; + + // Also Email all the watchers + $sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id"); + $body .= "

----------------------------------------
DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER"; + while ($row = mysqli_fetch_array($sql_watchers)) { + $watcher_email = sanitizeInput($row['watcher_email']); + + // Queue Mail + $data[] = [ + 'from' => $from_email, + 'from_name' => $from_name, + 'recipient' => $watcher_email, + 'recipient_name' => $watcher_email, + 'subject' => $subject, + 'body' => $body + ]; + + } + } + addToMailQueue($mysqli, $data); + } //End Mail IF + + // Notification for assigned ticket user + if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) { + + mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to"); + } + + // Notification for user that opened the ticket + if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) { + + mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by"); + } + + } // End Ticket Lopp + + } + + $_SESSION['alert_message'] = "You updated $ticket_count tickets"; + + header("Location: " . $_SERVER["HTTP_REFERER"]); + +} + if (isset($_POST['add_ticket_reply'])) { validateTechRole(); diff --git a/ticket_bulk_reply_modal.php b/ticket_bulk_reply_modal.php new file mode 100644 index 00000000..f7f2139b --- /dev/null +++ b/ticket_bulk_reply_modal.php @@ -0,0 +1,46 @@ + diff --git a/tickets.php b/tickets.php index 1ba9c2c9..1c63302a 100644 --- a/tickets.php +++ b/tickets.php @@ -151,6 +151,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']); Close +
+ + Bulk Reply + @@ -452,6 +456,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']); +