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Ticketing - add ability to change client

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This commit is contained in:
Marcus Hill
2023-04-10 18:52:23 +01:00
parent 8d97feeb54
commit 1aa33585a0
5 changed files with 211 additions and 1 deletions
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23
post.php
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@@ -6500,6 +6500,29 @@ if(isset($_POST['merge_ticket'])){
}
if(isset($_POST['change_client_ticket'])){
validateTechRole();
$ticket_id = intval($_POST['ticket_id']);
$client_id = intval($_POST['new_client_id']);
$contact_id = intval($_POST['new_contact_id']);
// Set any/all existing replies to internal
mysqli_query($mysqli, "UPDATE ticket_replies SET ticket_reply_type = 'Internal' WHERE ticket_reply_ticket_id = $ticket_id");
// Update ticket client & contact
mysqli_query($mysqli, "UPDATE tickets SET ticket_client_id = $client_id, ticket_contact_id = $contact_id WHERE ticket_id = $ticket_id LIMIT 1");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Modify', log_description = '$session_name modified ticket - client changed', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
$_SESSION['alert_message'] = "Ticket client updated";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if(isset($_GET['close_ticket'])){
validateTechRole();