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Add custom event handler to be triggered by some actions affecting tickets/quotes/invoices/contacts

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wrongecho
2024-10-02 11:26:13 +01:00
parent c352f6e3cb
commit 1c404b9cf1
12 changed files with 161 additions and 17 deletions
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66
post/user/ticket.php
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@@ -176,6 +176,9 @@ if (isset($_POST['add_ticket'])) {
}
}
// Custom action/notif handler
customAction('ticket_create', $ticket_id);
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$session_name created ticket $config_ticket_prefix$ticket_number - $ticket_subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
@@ -259,6 +262,9 @@ if (isset($_POST['edit_ticket'])) {
addToMailQueue($mysqli, $data);
}
// Custom action/notif handler
customAction('ticket_update', $ticket_id);
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name modified ticket $ticket_number - $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
@@ -280,6 +286,8 @@ if (isset($_POST['edit_ticket_priority'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name edited ticket priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_update', $ticket_id);
$_SESSION['alert_message'] = "Ticket priority updated";
header("Location: " . $_SERVER["HTTP_REFERER"]);
@@ -350,6 +358,9 @@ if (isset($_POST['edit_ticket_contact'])) {
addToMailQueue($mysqli, $data);
}
// Custom action/notif handler
customAction('ticket_update', $ticket_id);
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name changed contact for ticket $ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
@@ -523,9 +534,14 @@ if (isset($_POST['edit_ticket_priority'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name edited ticket priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Custom action/notif handler
customAction('ticket_update', $ticket_id);
$_SESSION['alert_message'] = "Ticket priority updated";
header("Location: " . $_SERVER["HTTP_REFERER"]);
customAction('ticket_update', $ticket_id);
}
if (isset($_POST['assign_ticket'])) {
@@ -622,6 +638,8 @@ if (isset($_POST['assign_ticket'])) {
}
}
customAction('ticket_assign', $ticket_id);
$_SESSION['alert_message'] = "Ticket <strong>$ticket_prefix$ticket_number</strong> assigned to <strong>$agent_name</strong>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
@@ -661,6 +679,8 @@ if (isset($_GET['delete_ticket'])) {
$_SESSION['alert_type'] = "error";
$_SESSION['alert_message'] = "Ticket <strong>$ticket_prefix$ticket_number</strong> along with all replies deleted";
customAction('ticket_delete', $ticket_id);
header("Location: tickets.php");
}
}
@@ -723,6 +743,8 @@ if (isset($_POST['bulk_assign_ticket'])) {
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name reassigned ticket $ticket_prefix$ticket_number - $ticket_subject to $agent_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_assign', $ticket_id);
$tickets_assigned_body .= "$ticket_prefix$ticket_number - $ticket_subject<br>";
} // End For Each Ticket ID Loop
@@ -796,6 +818,8 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name updated the priority on ticket $ticket_prefix$ticket_number - $ticket_subject from $current_ticket_priority to $priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_update', $ticket_id);
} // End For Each Ticket ID Loop
}
@@ -850,6 +874,9 @@ if (isset($_POST['bulk_merge_tickets'])) {
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
// Custom action/notif handler
customAction('ticket_merge', $ticket_id);
}
} // End For Each Ticket ID Loop
}
@@ -901,6 +928,8 @@ if (isset($_POST['bulk_resolve_tickets'])) {
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Resolve', log_description = '$session_name resolved $ticket_prefix$ticket_number - $ticket_subject in a bulk action', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_resolve', $ticket_id);
// Client notification email
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && $private_note == 0) {
@@ -1012,15 +1041,23 @@ if (isset($_POST['bulk_ticket_reply'])) {
// Update Ticket Status
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$session_name replied to ticket $ticket_prefix$ticket_number - $ticket_subject and was a $ticket_reply_type reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id");
// Custom action/notif handler
if ($ticket_reply_type == 'Internal') {
customAction('ticket_reply_agent_internal', $ticket_id);
} else {
customAction('reply_reply_agent_public', $ticket_id);
}
// Resolve the ticket, if set
if ($ticket_status == 4) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Resolved', log_description = 'Ticket ID $ticket_id resolved', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_resolve', $ticket_id);
}
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$session_name replied to ticket $ticket_prefix$ticket_number - $ticket_subject and was a $ticket_reply_type reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id");
// Get Contact Details
$sql = mysqli_query(
$mysqli,
@@ -1109,7 +1146,7 @@ if (isset($_POST['bulk_ticket_reply'])) {
}
// Currenly not UI Frontend for this
// Currently not UI Frontend for this
if (isset($_POST['bulk_add_ticket_project'])) {
enforceUserPermission('module_support', 2);
@@ -1290,6 +1327,13 @@ if (isset($_POST['add_ticket_reply'])) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
}
// Custom action/notif handler
if ($ticket_reply_type == 'Internal') {
customAction('ticket_reply_agent_internal', $ticket_id);
} else {
customAction('reply_reply_agent_public', $ticket_id);
}
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Create', log_description = '$session_name replied to ticket $ticket_prefix$ticket_number - $ticket_subject and was a $ticket_reply_type reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id");
@@ -1394,6 +1438,8 @@ if (isset($_POST['merge_ticket'])) {
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
customAction('ticket_merge', $ticket_id);
$_SESSION['alert_message'] = "Ticket merged into $ticket_prefix$merge_into_ticket_number";
header("Location: " . $_SERVER["HTTP_REFERER"]);
@@ -1416,6 +1462,8 @@ if (isset($_POST['change_client_ticket'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Modify', log_description = '$session_name modified ticket - client changed', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_update', $ticket_id);
$_SESSION['alert_message'] = "Ticket client updated";
header("Location: " . $_SERVER["HTTP_REFERER"]);
@@ -1435,6 +1483,8 @@ if (isset($_GET['resolve_ticket'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Resolved', log_description = 'Ticket ID $ticket_id resolved', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_resolve', $ticket_id);
// Client notification email
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
@@ -1529,6 +1579,8 @@ if (isset($_GET['close_ticket'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = 'Ticket ID $ticket_id Closed', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_close', $ticket_id);
// Client notification email
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
@@ -1615,6 +1667,8 @@ if (isset($_GET['reopen_ticket'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Reopened', log_description = 'Ticket ID $ticket_id reopened', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_update', $ticket_id);
$_SESSION['alert_message'] = "Ticket re-opened";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
@@ -2079,6 +2133,8 @@ if (isset($_POST['edit_ticket_schedule'])) {
log_entity_id = $ticket_id"
);
customAction('ticket_schedule', $ticket_id);
if (empty($conflicting_tickets)) {
$_SESSION['alert_message'] = "Ticket scheduled for $email_datetime";
@@ -2226,6 +2282,8 @@ if (isset($_GET['cancel_ticket_schedule'])) {
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name cancelled ticket schedule', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, log_entity_id = $ticket_id");
customAction('ticket_unschedule', $ticket_id);
$_SESSION['alert_message'] = "Ticket schedule cancelled";
header("Location: " . $_SERVER["HTTP_REFERER"]);