Merge pull request #709 from wrongecho/new-ticket-notifications

Add notify by email function when a new ticket is created

cron_ticket_email_parser.php

@@ -70,7 +70,7 @@ $allowed_extensions = array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', '
 function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date, $subject, $message, $attachments) {
 
     // Access global variables
-    global $mysqli, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
+    global $mysqli, $company_name, $company_phone, $config_ticket_prefix, $config_ticket_client_general_notifications, $config_ticket_new_ticket_notification_email, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $config_smtp_host, $config_smtp_port, $config_smtp_encryption, $config_smtp_username, $config_smtp_password, $allowed_extensions;
 
     // Get the next Ticket Number and add 1 for the new ticket number
     $ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
@@ -151,6 +151,21 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
 
     }
 
+    // Notify agent DL of the new ticket, if populated with a valid email
+    if ($config_ticket_new_ticket_notification_email) {
+
+        // Get client info
+        $client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
+        $client_row = mysqli_fetch_array($client_sql);
+        $client_name = sanitizeInput($client_row['client_name']);
+
+        $details = removeEmoji($message);
+        $email_subject = "ITFlow - New Ticket - $client_name: $subject";
+        $email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br><b>$subject</b><br>$details";
+
+        mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$config_ticket_new_ticket_notification_email', email_recipient_name = 'ITFlow Agents', email_from = '$config_ticket_from_email', email_from_name = '$config_ticket_from_name', email_subject = '$email_subject', email_content = '$email_body'");
+    }
+
     return true;
 
 }

database_updates.php

@@ -1283,12 +1283,20 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
 		mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.7.6'");
 	}
 
-	//if (CURRENT_DATABASE_VERSION == '0.7.6') {
+	if (CURRENT_DATABASE_VERSION == '0.7.6') {
 		//Insert queries here required to update to DB version 0.7.7
+        mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_new_ticket_notification_email` VARCHAR(200) DEFAULT NULL AFTER `config_ticket_autoclose_hours`");
 
-		// Then, update the database to the next sequential version
+		 //Then, update the database to the next sequential version
-		//mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.7.7'");
+		mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.7.7'");
-	//}
+	}
+
+    //if (CURRENT_DATABASE_VERSION == '0.7.7') {
+    //Insert queries here required to update to DB version 0.7.8
+
+    // Then, update the database to the next sequential version
+    //mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.7.8'");
+    //}
 
 } else {
 	// Up-to-date

database_version.php

@@ -5,4 +5,4 @@
  * It is used in conjunction with database_updates.php
  */
 
-DEFINE("LATEST_DATABASE_VERSION", "0.7.6");
+DEFINE("LATEST_DATABASE_VERSION", "0.7.7");

db.sql

@@ -1207,6 +1207,7 @@ CREATE TABLE `settings` (
   `config_ticket_client_general_notifications` tinyint(1) NOT NULL DEFAULT 1,
   `config_ticket_autoclose` tinyint(1) NOT NULL DEFAULT 0,
   `config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
+  `config_ticket_new_ticket_notification_email` varchar(200) DEFAULT NULL,
   `config_enable_cron` tinyint(1) NOT NULL DEFAULT 0,
   `config_cron_key` varchar(255) DEFAULT NULL,
   `config_recurring_auto_send_invoice` tinyint(1) NOT NULL DEFAULT 1,

get_settings.php

@@ -66,6 +66,7 @@ $config_ticket_email_parse = intval($row['config_ticket_email_parse']);
 $config_ticket_client_general_notifications = intval($row['config_ticket_client_general_notifications']);
 $config_ticket_autoclose = intval($row['config_ticket_autoclose']);
 $config_ticket_autoclose_hours = intval($row['config_ticket_autoclose_hours']);
+$config_ticket_new_ticket_notification_email = $row['config_ticket_new_ticket_notification_email'];
 
 // Cron
 $config_enable_cron = intval($row['config_enable_cron']);

portal/check_login.php

@@ -50,7 +50,7 @@ $session_contact_initials = initials($session_contact_name);
 $session_contact_title = sanitizeInput($contact['contact_title']);
 $session_contact_email = sanitizeInput($contact['contact_email']);
 $session_contact_photo = sanitizeInput($contact['contact_photo']);
-$session_contact_primary = intval($client['contact_primary']);
+$session_contact_primary = intval($contact['contact_primary']);
 
 $session_contact_is_technical_contact = false;
 $session_contact_is_billing_contact = false;

portal/portal_post.php

@@ -14,6 +14,12 @@ if (isset($_POST['add_ticket'])) {
     $config_ticket_prefix = sanitizeInput($row['config_ticket_prefix']);
     $config_ticket_next_number = intval($row['config_ticket_next_number']);
 
+    // Get email settings
+    $config_ticket_from_name = $row['config_ticket_from_name'];
+    $config_ticket_from_email = $row['config_ticket_from_email'];
+    $config_ticket_new_ticket_notification_email = filter_var($row['config_ticket_new_ticket_notification_email'], FILTER_VALIDATE_EMAIL);
+
+
     $client_id = intval($session_client_id);
     $contact = intval($session_contact_id);
     $subject = sanitizeInput($_POST['subject']);
@@ -34,6 +40,18 @@ if (isset($_POST['add_ticket'])) {
     mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_by = 0, ticket_contact_id = $contact, ticket_client_id = $client_id");
     $id = mysqli_insert_id($mysqli);
 
+    // Notify agent DL of the new ticket, if populated with a valid email
+    if ($config_ticket_new_ticket_notification_email) {
+
+        $client_name = sanitizeInput($session_client_name);
+        $details = removeEmoji($details);
+
+        $email_subject = "ITFlow - New Ticket - $client_name: $subject";
+        $email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br><b>$subject</b><br>$details";
+
+        mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$config_ticket_new_ticket_notification_email', email_recipient_name = 'ITFlow Agents', email_from = '$config_ticket_from_email', email_from_name = '$config_ticket_from_name', email_subject = '$email_subject', email_content = '$email_body'");
+    }
+
     // Logging
     mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $session_contact_name created ticket $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id");
 

post/setting.php

@@ -223,8 +223,9 @@ if (isset($_POST['edit_ticket_settings'])) {
     $config_ticket_client_general_notifications = intval($_POST['config_ticket_client_general_notifications']);
     $config_ticket_autoclose = intval($_POST['config_ticket_autoclose']);
     $config_ticket_autoclose_hours = intval($_POST['config_ticket_autoclose_hours']);
+    $config_ticket_new_ticket_notification_email = sanitizeInput($_POST['config_ticket_new_ticket_notification_email']);
 
-    mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse', config_ticket_client_general_notifications = $config_ticket_client_general_notifications , config_ticket_autoclose = $config_ticket_autoclose, config_ticket_autoclose_hours = $config_ticket_autoclose_hours WHERE company_id = 1");
+    mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse', config_ticket_client_general_notifications = $config_ticket_client_general_notifications , config_ticket_autoclose = $config_ticket_autoclose, config_ticket_autoclose_hours = $config_ticket_autoclose_hours, config_ticket_new_ticket_notification_email = '$config_ticket_new_ticket_notification_email' WHERE company_id = 1");
 
     //Logging
     mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Settings', log_action = 'Modify', log_description = '$session_name modified ticket settings', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");

settings_ticket.php

@@ -79,6 +79,16 @@ require_once("inc_all_settings.php"); ?>
                     </div>
                 </div>
 
+                <div class="form-group">
+                    <label>Email address to notify when new tickets are raised <small class="text-secondary">(Ideally a distribution list/shared mailbox)</small></label>
+                    <div class="input-group">
+                        <div class="input-group-prepend">
+                            <span class="input-group-text"><i class="fa fa-fw fa-bell"></i></span>
+                        </div>
+                        <input type="email" class="form-control" name="config_ticket_new_ticket_notification_email" placeholder="Address to notify for new tickets, leave bank for none" value="<?php echo nullable_htmlentities($config_ticket_new_ticket_notification_email); ?>">
+                    </div>
+                </div>
+
                 <hr>
 
                 <button type="submit" name="edit_ticket_settings" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Save</button>