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If ticket doesn't have a client dont show client section

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johnnyq
2025-11-15 16:51:31 -05:00
parent 46a1b673ba
commit 1e6e7fd6d8
4 changed files with 21 additions and 7 deletions
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13
agent/dashboard.php
View File

@@ -729,13 +729,22 @@ if ($user_config_dashboard_technical_enable == 1) {
$client_name = nullable_htmlentities($row['client_name']); $client_name = nullable_htmlentities($row['client_name']);
$contact_id = intval($row['ticket_contact_id']); $contact_id = intval($row['ticket_contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']); $contact_name = nullable_htmlentities($row['contact_name']);
if ($client_id) {
$has_client = "&client_id=$client_id";
} else {
$has_client = "";
}
$ticket_priority_color = $ticket_priority == "High" ? "danger" : ($ticket_priority == "Medium" ? "warning" : "info"); $ticket_priority_color = $ticket_priority == "High" ? "danger" : ($ticket_priority == "Medium" ? "warning" : "info");
$contact_display = empty($contact_name) ? "-" : "<a href='contact_details.php?client_id=$client_id&contact_id=$contact_id'>$contact_name</a>"; $contact_display = empty($contact_name) ? "-" : "<a href='contact_details.php?client_id=$client_id&contact_id=$contact_id'>$contact_name</a>";
?> ?>
<tr class="<?php echo empty($ticket_updated_at) ? 'text-bold' : ''; ?>"> <tr class="<?php echo empty($ticket_updated_at) ? 'text-bold' : ''; ?>">
<td><a class="text-dark" href="ticket.php?client_id=<?= $client_id ?>&ticket_id=<?php echo $ticket_id; ?>"><?php echo "$ticket_prefix$ticket_number"; ?></a></td> <td>
<td><a href="ticket.php?client_id=<?= $client_id ?>&ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a></td> <a class="text-dark"
href="ticket.php?ticket_id=<?= "$ticket_id$has_client" ?>"><?= "$ticket_prefix$ticket_number" ?>
</a>
</td>
<td><a href="ticket.php?ticket_id=<?= $ticket_id$has_client" ?>"><?= $ticket_subject ?></a></td>
<td><a href="tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a></td> <td><a href="tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a></td>
<td><?php echo $contact_display; ?></td> <td><?php echo $contact_display; ?></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></td> <td><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></td>

4
agent/includes/inc_all_client.php
View File

@@ -29,8 +29,8 @@ if (isset($_GET['client_id'])) {
$sql = mysqli_query( $sql = mysqli_query(
$mysqli, $mysqli,
"SELECT * FROM clients "SELECT * FROM clients
LEFT JOIN locations ON clients.client_id = locations.location_client_id AND location_primary = 1 LEFT JOIN locations ON client_id = location_client_id AND location_primary = 1
LEFT JOIN contacts ON clients.client_id = contacts.contact_client_id AND contact_primary = 1 LEFT JOIN contacts ON client_id = contact_client_id AND contact_primary = 1
WHERE client_id = $client_id" WHERE client_id = $client_id"
); );

2
agent/ticket.php
View File

@@ -39,7 +39,7 @@ if (isset($_GET['ticket_id'])) {
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN categories ON ticket_category = category_id LEFT JOIN categories ON ticket_category = category_id
WHERE ticket_id = $ticket_id WHERE ticket_id = $ticket_id
$access_permission_query
LIMIT 1" LIMIT 1"
); );

9
agent/ticket_list.php
View File

@@ -108,6 +108,11 @@
$contact_id = intval($row['contact_id']); $contact_id = intval($row['contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']); $contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']); $contact_email = nullable_htmlentities($row['contact_email']);
if ($client_id) {
$has_client = "&client_id=$client_id";
} else {
$has_client = "";
}
if ($ticket_priority == "High") { if ($ticket_priority == "High") {
$ticket_priority_color = "danger"; $ticket_priority_color = "danger";
@@ -197,14 +202,14 @@
<!-- Ticket Number --> <!-- Ticket Number -->
<td> <td>
<a href="ticket.php?client_id=<?= $client_id ?>&ticket_id=<?= $ticket_id ?>"> <a href="ticket.php?ticket_id=<?= "$ticket_id$has_client" ?>">
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span> <span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
</a> </a>
</td> </td>
<!-- Ticket Subject --> <!-- Ticket Subject -->
<td> <td>
<a href="ticket.php?client_id=<?= $client_id ?>&ticket_id=<?= $ticket_id ?>"><?= $ticket_subject ?></a> <a href="ticket.php?ticket_id=<?= "$ticket_id$has_client" ?>"><?= $ticket_subject ?></a>
<?php if($task_count && $completed_task_count > 0) { ?> <?php if($task_count && $completed_task_count > 0) { ?>
<div class="progress mt-2" style="height: 20px;"> <div class="progress mt-2" style="height: 20px;">