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Mail queue & tickets

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- Allow cancelling emails
- Adjust wording of ticket scheduling emails
This commit is contained in:
Marcus Hill
2024-02-24 11:06:55 +00:00
parent da54b125c3
commit 1e8fbddcbd
4 changed files with 45 additions and 25 deletions
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22
post/ticket.php
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@@ -1473,10 +1473,10 @@ if (isset($_POST['edit_ticket_schedule'])) {
mysqli_query(
$mysqli,
"UPDATE tickets SET
ticket_schedule = '$schedule',
ticket_onsite = '$onsite',
ticket_status = 'Scheduled'
WHERE ticket_id = $ticket_id"
ticket_schedule = '$schedule',
ticket_onsite = '$onsite',
ticket_status = 'Scheduled'
WHERE ticket_id = $ticket_id"
);
@@ -1499,7 +1499,6 @@ if (isset($_POST['edit_ticket_schedule'])) {
WHERE ticket_id = $ticket_id
");
$row = mysqli_fetch_array($sql);
$client_id = intval($row['ticket_client_id']);
@@ -1577,7 +1576,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
'body' => mysqli_escape_string($mysqli, nullable_htmlentities("<div class='header'>
Hello,
</div>
Your ticket regarding $ticket_subject has been scheduled for $email_datetime.
The ticket regarding $ticket_subject has been scheduled for $email_datetime.
<br><br>
<a href='https://$config_base_url/portal/ticket.php?id=$ticket_id' class='link-button'>$ticket_link</a>
<br><br>
@@ -1585,7 +1584,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
<br><br>
<strong>Ticket:</strong> $ticket_prefix$ticket_number<br>
<strong>Subject:</strong> $ticket_subject<br>
<strong>Portal:</strong> <a href='https://$config_base_url/portal/ticket.php?id=$ticket_id'>Access your ticket here</a>
<strong>Portal:</strong> <a href='https://$config_base_url/portal/ticket.php?id=$ticket_id'>Access the ticket here</a>
<br><br>
<div class='footer'>
~<br>
@@ -1630,7 +1629,6 @@ if (isset($_POST['edit_ticket_schedule'])) {
header("Location: calendar_events.php");
}
exit;
}
if (isset($_GET['cancel_ticket_schedule'])) {
@@ -1686,7 +1684,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'body' => mysqli_escape_string($mysqli, "<div class='header'>
Hello, $contact_name
</div>
Your ticket regarding $ticket_subject has been cancelled.
Scheduled work for your ticket regarding $ticket_subject has been cancelled.
<br><br>
<a href='https://$config_base_url/portal/ticket.php?id=$ticket_id' class='link-button'>Access your ticket here</a>
<br><br>
@@ -1713,7 +1711,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
]
];
@@ -1731,7 +1729,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'body' => mysqli_escape_string($mysqli, nullable_htmlentities("<div class='header'>
Hello,
</div>
Your ticket regarding $ticket_subject has been cancelled.
Scheduled work for the ticket regarding $ticket_subject has been cancelled.
<br><br>
<a href='https://$config_base_url/portal/ticket.php?id=$ticket_id' class='link-button'>$ticket_link</a>
<br><br>
@@ -1739,7 +1737,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
<br><br>
<strong>Ticket:</strong> $ticket_prefix$ticket_number<br>
<strong>Subject:</strong> $ticket_subject<br>
<strong>Portal:</strong> <a href='https://$config_base_url/portal/ticket.php?id=$ticket_id'>Access your ticket here</a>
<strong>Portal:</strong> <a href='https://$config_base_url/portal/ticket.php?id=$ticket_id'>Access the ticket here</a>
<br><br>
<div class='footer'>
~<br>