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Added Email Client to ticket details, Public Comment does not email the client or watchers anything, but can view it in the ticker portal

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johnnyq
2024-05-30 16:36:38 -04:00
parent 237ba1dd20
commit 2149a33bd5
2 changed files with 19 additions and 5 deletions
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9
post/ticket.php
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@@ -1105,9 +1105,14 @@ if (isset($_POST['add_ticket_reply'])) {
$client_id = intval($_POST['client_id']);
$send_email = 0;
if ($_POST['public_reply_type'] == 1 ){
$ticket_reply_type = 'Public';
} else {
} elseif ($_POST['public_reply_type'] == 2 ) {
$ticket_reply_type = 'Public';
$send_email = 1;
} else {
$ticket_reply_type = 'Internal';
}
@@ -1157,7 +1162,7 @@ if (isset($_POST['add_ticket_reply'])) {
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// Send e-mail to client if public update & email is set up
if ($ticket_reply_type == 'Public' && !empty($config_smtp_host)) {
if ($ticket_reply_type == 'Public' && $send_email == 1 && !empty($config_smtp_host)) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {