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Gate SLA option in ticket details its gated everywhere else

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johnnyq
2026-08-04 12:14:56 -04:00
parent 1b386567fa
commit 261bdab61a
1 changed files with 12 additions and 1 deletions
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13
agent/ticket.php
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@@ -364,6 +364,17 @@ if (isset($_GET['ticket_id'])) {
$sla_label = '';
$sla_class = '';
$sla_icon = 'fa-stopwatch';
/*
* Only surface the SLA field when SLAs are actually in play - either this
* ticket has one, or plans exist to assign. Mirrors $sla_filter_in_use on
* agent/tickets.php so an install that does not use SLAs never sees them.
* The count is only queried when the ticket has no SLA of its own.
*/
$sla_in_use = $ticket_sla_id > 0;
if (!$sla_in_use && $can_edit_ticket) {
$sla_in_use = mysqli_fetch_row(mysqli_query($mysqli, "SELECT COUNT(sla_id) FROM slas WHERE sla_archived_at IS NULL"))[0] > 0;
}
if ($ticket_sla_id) {
$sla_next_due = empty($ticket_first_response_at) ? $ticket_response_due_at : $ticket_resolution_due_at;
$sla_next_label = empty($ticket_first_response_at) ? 'First response due' : 'Resolution due';
@@ -575,7 +586,7 @@ if (isset($_GET['ticket_id'])) {
</div>
</div>
<?php if ($ticket_sla_id || $can_edit_ticket) { ?>
<?php if ($sla_in_use) { ?>
<div class="ticket-field">
<div class="ticket-field-label">SLA</div>
<div class="ticket-field-value">