From 29be864675ebf53262684738191af57a05121dcf Mon Sep 17 00:00:00 2001
From: johnnyq <johnny@pittpc.com>
Date: Wed, 10 Jan 2024 13:31:56 -0500
Subject: [PATCH] Removed Re: from ticket replies as this is reserved if
 following an email thread changed back to Ticket update instead

---
 post/ticket.php | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/post/ticket.php b/post/ticket.php
index 47d5c96e..9b42986f 100644
--- a/post/ticket.php
+++ b/post/ticket.php
@@ -583,11 +583,11 @@ if (isset($_POST['add_ticket_reply'])) {
                 $body_escaped    = mysqli_escape_string($mysqli, "Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
 
             } elseif ($ticket_status == 'Auto Close') {
-                $subject_escaped = mysqli_escape_string($mysqli, "Re: [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)");
+                $subject_escaped = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)");
                 $body_escaped    = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your issue is resolved, you can ignore this email. If you need further assistance, please respond!  <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
 
             } else {
-                $subject_escaped = mysqli_escape_string($mysqli, "Re: [$ticket_prefix$ticket_number] - $ticket_subject");
+                $subject_escaped = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject");
                 $body_escaped    = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
 
             }