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Fixed Ticket Regression which broke ticket asset, vendor and contact display

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This commit is contained in:
johnnyq
2023-02-21 11:42:24 -05:00
parent e300907e32
commit 2b50302cf9
4 changed files with 44 additions and 38 deletions
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46
ticket.php
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@@ -29,13 +29,13 @@ if (isset($_GET['ticket_id'])) {
$client_type = htmlentities($row['client_type']);
$client_website = htmlentities($row['client_website']);
$client_net_terms = htmlentities($row['client_net_terms']);
$client_net_terms = intval($row['client_net_terms']);
if ($client_net_terms == 0) {
$client_net_terms = $config_default_net_terms;
}
$ticket_prefix = htmlentities($row['ticket_prefix']);
$ticket_number = htmlentities($row['ticket_number']);
$ticket_number = intval($row['ticket_number']);
$ticket_category = htmlentities($row['ticket_category']);
$ticket_subject = htmlentities($row['ticket_subject']);
$ticket_details = $row['ticket_details'];
@@ -73,12 +73,6 @@ if (isset($_GET['ticket_id'])) {
$ticket_assigned_to_display = htmlentities($row['user_name']);
}
//Ticket Created By
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by");
$row = mysqli_fetch_array($ticket_created_by_sql);
$ticket_created_by_display = htmlentities($row['user_name']);
$contact_id = intval($row['contact_id']);
$contact_name = htmlentities($row['contact_name']);
$contact_title = htmlentities($row['contact_title']);
@@ -87,21 +81,6 @@ if (isset($_GET['ticket_id'])) {
$contact_extension = htmlentities($row['contact_extension']);
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
if ($contact_id) {
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = intval($row['ticket_related_open']);
$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = intval($row['ticket_related_closed']);
$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = intval($row['ticket_related_total']);
}
$asset_id = intval($row['asset_id']);
$asset_ip = htmlentities($row['asset_ip']);
$asset_name = htmlentities($row['asset_name']);
@@ -133,6 +112,27 @@ if (isset($_GET['ticket_id'])) {
$location_zip = htmlentities($row['location_zip']);
$location_phone = formatPhoneNumber($row['location_phone']);
//Ticket Created By
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by");
$row = mysqli_fetch_array($ticket_created_by_sql);
$ticket_created_by_display = htmlentities($row['user_name']);
if ($contact_id) {
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = intval($row['ticket_related_open']);
$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = intval($row['ticket_related_closed']);
$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = intval($row['ticket_related_total']);
}
//Get Total Ticket Time
$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);