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Implement ticket first response date/time tracking

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This commit is contained in:
wrongecho
2025-08-06 10:38:52 +01:00
parent e24ec04a75
commit 2d72a6fd12
2 changed files with 38 additions and 3 deletions
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8
user/ticket.php
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@@ -103,6 +103,7 @@ if (isset($_GET['ticket_id'])) {
$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_ago = timeAgo($row['ticket_updated_at']);
$ticket_first_response_at = nullable_htmlentities($row['ticket_first_response_at']);
$ticket_resolved_at = nullable_htmlentities($row['ticket_resolved_at']);
$ticket_resolved_at_ago = timeAgo($row['ticket_resolved_at']);
$ticket_resolved_date = date('Y-m-d', strtotime($ticket_resolved_at));
@@ -881,6 +882,13 @@ if (isset($_GET['ticket_id'])) {
</div>
<?php } ?>
<!-- First response (for SLA) -->
<?php if ($ticket_first_response_at) { ?>
<div title="First Response: <?php echo $ticket_created_at; ?>">
<i class="fa fa-fw fa-user-clock text-secondary mr-2"></i><strong>FR: </strong><?php echo "$ticket_first_response_at"; ?>
</div>
<?php } ?>
<!-- Time tracking -->
<?php if ($ticket_total_reply_time) { ?>
<div class="mt-1">