mirror of https://github.com/itflow-org/itflow
You can now change ticket priority, contact or ticket Assignment by clicking on the element in the ticket listing
This commit is contained in:
johnnyq
parent
6109933f42
commit
301d798963
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@ -162,10 +162,10 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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<td>
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<td><?php echo $contact_display; ?></td>
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<td><?php echo $ticket_priority_display; ?></td>
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<td><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><?php echo $contact_display; ?></a></td>
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><?php echo $ticket_priority_display; ?></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
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<td><?php echo $ticket_assigned_to_display; ?></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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@ -197,6 +197,9 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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<?php
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require("ticket_edit_modal.php");
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require("ticket_assign_modal.php");
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require("ticket_edit_priority_modal.php");
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require("ticket_edit_contact_modal.php");
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}
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?>
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@ -154,6 +154,45 @@ if (isset($_POST['edit_ticket'])) {
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}
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if (isset($_POST['edit_ticket_priority'])) {
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validateTechRole();
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$ticket_id = intval($_POST['ticket_id']);
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$priority = sanitizeInput($_POST['priority']);
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$client_id = intval($_POST['client_id']);
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mysqli_query($mysqli,"UPDATE tickets SET ticket_priority = '$priority' WHERE ticket_id = $ticket_id");
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//Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name edited ticket priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
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$_SESSION['alert_message'] = "Ticket priority updated";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['edit_ticket_contact'])) {
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validateTechRole();
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$ticket_id = intval($_POST['ticket_id']);
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$contact_id = intval($_POST['contact']);
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$client_id = intval($_POST['client_id']);
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$ticket_number = sanitizeInput($_POST['ticket_number']);
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mysqli_query($mysqli,"UPDATE tickets SET ticket_contact_id = $contact_id WHERE ticket_id = $ticket_id");
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//Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name changed contact for ticket $ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
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$_SESSION['alert_message'] = "Ticket <strong>$ticket_number</strong> contact updated";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['assign_ticket'])) {
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// Role check
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@ -0,0 +1,47 @@
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<div class="modal" id="assignTicketModal<?php echo $ticket_id; ?>" tabindex="-1">
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<div class="modal-dialog">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fa fa-fw fa-user-check mr-2"></i>Assigning Ticket: <strong><?php echo "$ticket_prefix$ticket_number"; ?></strong> - <?php echo $client_name; ?></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="ticket_status" value="<?php echo $ticket_status; ?>">
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<div class="modal-body bg-white">
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<div class="form-group">
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<label>Assign to</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
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</div>
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<select class="form-control select2" name="assigned_to">
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<option value="0">No One</option>
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<?php
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$sql_users_select = mysqli_query($mysqli, "SELECT * FROM users WHERE user_archived_at IS NULL ORDER BY user_name DESC");
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while ($row = mysqli_fetch_array($sql_users_select)) {
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$user_id_select = intval($row['user_id']);
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$user_name_select = nullable_htmlentities($row['user_name']);
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?>
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<option value="<?php echo $user_id_select; ?>" <?php if ($user_id_select == $ticket_assigned_to) { echo "selected"; } ?>><?php echo "$user_name_select"; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" name="assign_ticket" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Assign</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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@ -0,0 +1,67 @@
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<div class="modal" id="editTicketContactModal<?php echo $ticket_id; ?>" tabindex="-1">
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<div class="modal-dialog">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fa fa-fw fa-user mr-2"></i>Changing contact: <strong><?php echo "$ticket_prefix$ticket_number"; ?></strong> - <?php echo $client_name; ?></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
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<input type="hidden" name="ticket_number" value="<?php echo "$ticket_prefix$ticket_number"; ?>">
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<div class="modal-body bg-white">
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<div class="form-group">
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<label>Contact</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
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</div>
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<select class="form-control select2" name="contact">
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<option value="">No One</option>
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<?php
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$sql_client_contacts_select = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_client_id = $client_id AND contact_archived_at IS NULL ORDER BY contact_primary DESC, contact_technical DESC, contact_name ASC");
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while ($row = mysqli_fetch_array($sql_client_contacts_select)) {
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$contact_id_select = intval($row['contact_id']);
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$contact_name_select = nullable_htmlentities($row['contact_name']);
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$contact_primary_select = intval($row['contact_primary']);
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if($contact_primary_select == 1) {
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$contact_primary_display_select = " (Primary)";
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} else {
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$contact_primary_display_select = "";
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}
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$contact_technical_select = intval($row['contact_technical']);
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if($contact_technical_select == 1) {
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$contact_technical_display_select = " (Technical)";
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} else {
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$contact_technical_display_select = "";
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}
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$contact_title_select = nullable_htmlentities($row['contact_title']);
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if(!empty($contact_title_select)) {
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$contact_title_display_select = " - $contact_title_select";
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} else {
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$contact_title_display_select = "";
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}
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?>
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<option value="<?php echo $contact_id_select; ?>" <?php if ($contact_id_select == $contact_id) { echo "selected"; } ?>><?php echo "$contact_name_select$contact_title_display_select$contact_primary_display_select$contact_technical_display_select"; ?></option>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" name="edit_ticket_contact" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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@ -0,0 +1,41 @@
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<div class="modal" id="editTicketPriorityModal<?php echo $ticket_id; ?>" tabindex="-1">
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<div class="modal-dialog">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fa fa-fw fa-thermometer-half mr-2"></i>Editing ticket priority: <strong><?php echo "$ticket_prefix$ticket_number"; ?></strong> - <?php echo $client_name; ?></h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
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<div class="modal-body bg-white">
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<div class="form-group">
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<label>Priority</label>
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<div class="input-group">
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<div class="input-group-prepend">
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="priority" required>
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<option <?php if ($ticket_priority == 'Low') { echo "selected"; } ?> >Low</option>
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<option <?php if ($ticket_priority == 'Medium') { echo "selected"; } ?> >Medium</option>
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<option <?php if ($ticket_priority == 'High') { echo "selected"; } ?> >High</option>
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</select>
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</div>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" name="edit_ticket_priority" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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13
tickets.php
13
tickets.php
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@ -358,13 +358,13 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
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</td>
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<td>
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
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<br>
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<?php echo $contact_display; ?>
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<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
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<div class="mt-1"><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><?php echo $contact_display; ?></a></div>
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</td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></td>
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
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<td><?php echo $ticket_assigned_to_display; ?></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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@ -392,6 +392,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<?php }
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require("ticket_edit_modal.php");
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require("ticket_assign_modal.php");
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require("ticket_edit_priority_modal.php");
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require("ticket_edit_contact_modal.php");
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?>
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</td>
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