From 303f9174c99e2f101ec85de9005849db41c48eed Mon Sep 17 00:00:00 2001 From: johnnyq Date: Wed, 22 Oct 2025 14:50:50 -0400 Subject: [PATCH] Added Bulk Create Tickets for Clients --- agent/clients.php | 7 +- .../modals/client/client_bulk_add_ticket.php | 137 ++++++++++++++++++ agent/post/client.php | 114 +++++++++++++++ agent/post/ticket.php | 1 - 4 files changed, 257 insertions(+), 2 deletions(-) create mode 100644 agent/modals/client/client_bulk_add_ticket.php diff --git a/agent/clients.php b/agent/clients.php index a7c512cc..eb931760 100644 --- a/agent/clients.php +++ b/agent/clients.php @@ -137,6 +137,10 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()")); Action (0)
+ + Open Tickets + +
Set Hourly Rate @@ -600,7 +604,8 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()")); require_once "modals/client/client_bulk_edit_industry.php"; require_once "modals/client/client_bulk_edit_referral.php"; require_once "modals/client/client_bulk_edit_hourly_rate.php"; - require_once "modals/client/client_bulk_assign_tags.php"; + require_once "modals/client/client_bulk_assign_tags.php"; + require_once "modals/client/client_bulk_add_ticket.php"; require_once "modals/client/client_bulk_email.php"; ?> diff --git a/agent/modals/client/client_bulk_add_ticket.php b/agent/modals/client/client_bulk_add_ticket.php new file mode 100644 index 00000000..311f0356 --- /dev/null +++ b/agent/modals/client/client_bulk_add_ticket.php @@ -0,0 +1,137 @@ + diff --git a/agent/post/client.php b/agent/post/client.php index e1726f9b..601f8e0e 100644 --- a/agent/post/client.php +++ b/agent/post/client.php @@ -598,6 +598,120 @@ if (isset($_GET['download_clients_csv_template'])) { } +if (isset($_POST['bulk_add_client_ticket'])) { + + validateCSRFToken($_POST['csrf_token']); + + enforceUserPermission('module_support', 2); + + $assigned_to = intval($_POST['bulk_assigned_to']); + if ($assigned_to == 0) { + $ticket_status = 1; + } else { + $ticket_status = 2; + } + $subject = sanitizeInput($_POST['bulk_subject']); + $priority = sanitizeInput($_POST['bulk_priority']); + $category_id = intval($_POST['bulk_category']); + $details = mysqli_real_escape_string($mysqli, $_POST['bulk_details']); + $project_id = intval($_POST['bulk_project']); + $use_primary_contact = intval($_POST['use_primary_contact']); + $ticket_template_id = intval($_POST['bulk_ticket_template_id']); + $billable = intval($_POST['bulk_billable'] ?? 0); + + // Check to see if adding a ticket by template + if($ticket_template_id) { + $sql = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_id = $ticket_template_id"); + $row = mysqli_fetch_array($sql); + + // Override Template Subject + if(empty($subject)) { + $subject = sanitizeInput($row['ticket_template_subject']); + } + $details = mysqli_escape_string($mysqli, $row['ticket_template_details']); + + // Get Associated Tasks from the ticket template + $sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id"); + + } + + // Create ticket for each selected asset + if (isset($_POST['client_ids'])) { + + // Get a Asset Count + $client_count = count($_POST['client_ids']); + + foreach ($_POST['client_ids'] as $client_id) { + $client_id = intval($client_id); + + $sql = mysqli_query($mysqli, "SELECT * FROM clients WHERE client_id = $client_id"); + $row = mysqli_fetch_array($sql); + + $client_name = sanitizeInput($row['client_name']); + + // Get the next Ticket Number and update the config + $sql_ticket_number = mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"); + $ticket_number_row = mysqli_fetch_array($sql_ticket_number); + $ticket_number = intval($ticket_number_row['config_ticket_next_number']); + + // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php + $config_ticket_prefix = sanitizeInput($config_ticket_prefix); + $config_ticket_from_name = sanitizeInput($config_ticket_from_name); + $config_ticket_from_email = sanitizeInput($config_ticket_from_email); + $config_base_url = sanitizeInput($config_base_url); + + //Generate a unique URL key for clients to access + $url_key = randomString(156); + + // Increment the config ticket next number + $new_config_ticket_next_number = $ticket_number + 1; + + mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); + + mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_category = $category_id, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_billable = $billable, ticket_status = $ticket_status, ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_url_key = '$url_key', ticket_client_id = $client_id, ticket_project_id = $project_id"); + + $ticket_id = mysqli_insert_id($mysqli); + + // Update the next ticket number in the database + mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); + + // Add Tasks + if (!empty($_POST['tasks'])) { + foreach ($_POST['tasks'] as $task) { + $task_name = sanitizeInput($task); + // Check that task_name is not-empty (For some reason the !empty on the array doesnt work here like in watchers) + if (!empty($task_name)) { + mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_ticket_id = $ticket_id"); + } + } + } + + // Add Tasks from Template if Template was selected + if($ticket_template_id) { + if (mysqli_num_rows($sql_task_templates) > 0) { + while ($row = mysqli_fetch_array($sql_task_templates)) { + $task_order = intval($row['task_template_order']); + $task_name = sanitizeInput($row['task_template_name']); + + mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_order = $task_order, task_ticket_id = $ticket_id"); + } + } + } + + // Custom action/notif handler + customAction('ticket_create', $ticket_id); + } + + logAction("Ticket", "Bulk Create", "$session_name created $client_count tickets for $client_name"); + + flash_alert("$client_count tickets created for selected clients"); + + } + + redirect(); + +} + if (isset($_POST['bulk_edit_client_industry'])) { validateCSRFToken($_POST['csrf_token']); diff --git a/agent/post/ticket.php b/agent/post/ticket.php index 1d3782c2..281ec9f4 100644 --- a/agent/post/ticket.php +++ b/agent/post/ticket.php @@ -1561,7 +1561,6 @@ if (isset($_POST['bulk_add_asset_ticket'])) { } - if (isset($_POST['add_ticket_reply'])) { enforceUserPermission('module_support', 2);