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Ticketing (and Invoicing)
- Hide the ability to add/delete watchers when a ticket is closed - Hide watchers card entirely when tickets are closed, if the ticket had no watchers - Hide the ability to schedule a ticket when a ticket is closed - Don't include tickets in an auto-close state in the sidebar ticket counts - Small edit to the ticket closure wording to account for requests and issues - Small edits to invoice emails text
This commit is contained in:
Marcus Hill
13
cron.php
13
cron.php
@@ -420,7 +420,7 @@ if ($config_ticket_autoclose == 1) {
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$ticket_reply = $ticket_reply_row['ticket_reply'];
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$subject = "Ticket pending closure - [$ticket_prefix$ticket_number] - $ticket_subject";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>This is an automatic friendly reminder that your ticket regarding $ticket_subject will be closed, unless you respond.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>If your issue is resolved, you can ignore this email - the ticket will automatically close. If you need further assistance, please respond to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>This is an automatic friendly reminder that your ticket regarding \"$ticket_subject\" will be closed, unless you respond.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>If your issue is resolved, you can ignore this email - the ticket will automatically close. If you need further assistance, please respond to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$data = [
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[
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@@ -500,10 +500,10 @@ if ($config_send_invoice_reminders == 1) {
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Invoice Overdue', notification = 'Invoice $invoice_prefix$invoice_number for $client_name in the amount of $invoice_amount is overdue by $day days', notification_action = 'invoice.php?invoice_id=$invoice_id', notification_client_id = $client_id, notification_entity_id = $invoice_id");
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$subject = "Overdue Invoice $invoice_prefix$invoice_number";
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$body = "Hello $contact_name,<br><br>Our records indicate that we have not yet received payment for the invoice $invoice_prefix$invoice_number. We kindly request that you submit your payment as soon as possible. If you have any questions or concerns, please do not hesitate to contact us at $company_phone.
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$subject = "$company_name Overdue Invoice $invoice_prefix$invoice_number";
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$body = "Hello $contact_name,<br><br>Our records indicate that we have not yet received payment for the invoice $invoice_prefix$invoice_number. We kindly request that you submit your payment as soon as possible. If you have any questions or concerns, please do not hesitate to contact us at $company_email or $company_phone.
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<br><br>
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Kindly review the invoice details mentioned below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: " . numfmt_format_currency($currency_format, $invoice_amount, $invoice_currency_code) . "<br>Due Date: $invoice_due<br>Over Due By: $day Days<br><br><br>To view your invoice click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>here</a><br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
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Kindly review the invoice details mentioned below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: " . numfmt_format_currency($currency_format, $invoice_amount, $invoice_currency_code) . "<br>Due Date: $invoice_due<br>Over Due By: $day Days<br><br><br>To view your invoice, please click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>here</a>.<br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
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$mail = addToMailQueue($mysqli, [
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[
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@@ -610,6 +610,7 @@ while ($row = mysqli_fetch_array($sql_recurring)) {
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$row = mysqli_fetch_array($sql);
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$invoice_prefix = sanitizeInput($row['invoice_prefix']);
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$invoice_number = intval($row['invoice_number']);
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$invoice_scope = sanitizeInput($row['invoice_scope']);
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$invoice_date = sanitizeInput($row['invoice_date']);
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$invoice_due = sanitizeInput($row['invoice_due']);
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$invoice_amount = floatval($row['invoice_amount']);
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@@ -619,8 +620,8 @@ while ($row = mysqli_fetch_array($sql_recurring)) {
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$subject = "Invoice $invoice_prefix$invoice_number";
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$body = "Hello $contact_name,<br><br>Kindly review the invoice details mentioned below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: " . numfmt_format_currency($currency_format, $invoice_amount, $recurring_currency_code) . "<br>Due Date: $invoice_due<br><br><br>To view your invoice click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$new_invoice_id&url_key=$invoice_url_key\'>here</a><br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
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$subject = "$company_name Invoice $invoice_prefix$invoice_number";
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$body = "Hello $contact_name,<br><br>An invoice regarding \"$invoice_scope\" has been generated. Please view the details below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: " . numfmt_format_currency($currency_format, $invoice_amount, $recurring_currency_code) . "<br>Due Date: $invoice_due<br><br><br>To view your invoice, please click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$new_invoice_id&url_key=$invoice_url_key\'>here</a>.<br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
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$mail = addToMailQueue($mysqli, [
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[
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