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Code Issues Packages Projects Releases Wiki Activity

Client portal updates

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This commit is contained in:
Marcus Hill
2022-03-20 16:02:58 +00:00
parent 7be4685ea4
commit 34d6caa016
21 changed files with 780 additions and 164 deletions
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113
portal/ticket.php
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@@ -4,75 +4,82 @@
* Ticket detail page
*/
include('../config.php');
include('../functions.php');
include('check_login.php');
if(!isset($_SESSION)){
// HTTP Only cookies
ini_set("session.cookie_httponly", True);
if($config_https_only){
// Tell client to only send cookie(s) over HTTPS
ini_set("session.cookie_secure", True);
}
session_start();
}
require_once("inc_portal.php");
if(isset($_GET['id']) && intval($_GET['id'])) {
$ticket_id = intval($_GET['id']);
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = '$ticket_id' AND ticket_client_id = '$session_client_id'");
if($session_contact_id == $session_client_primary_contact_id){
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = '$ticket_id' AND ticket_client_id = '$session_client_id'");
}
else{
$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = '$ticket_id' AND ticket_client_id = '$session_client_id' AND ticket_contact_id = '$session_contact_id'");
}
$ticket = mysqli_fetch_array($ticket_sql);
if ($ticket) {
?>
<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<title><?php echo $config_app_name; ?> | Client Portal - Tickets</title>
<h2><i class="fas fa-fw fa-ticket-alt text-secondary"></i> Ticket details: <?php echo $ticket['ticket_prefix'], $ticket['ticket_number'] ?></h2>
<!-- Tell the browser to be responsive to screen width -->
<meta name="viewport" content="width=device-width, initial-scale=1">
<!-- Font Awesome -->
<link rel="stylesheet" href="../plugins/fontawesome-free/css/all.min.css">
<div class="card">
<div class="card-header">
<h3 class="card-title"><?php echo $ticket['ticket_subject'] ?></h3>
</div>
<div class="card-body">
<p>
<b>State:</b> <?php echo $ticket['ticket_status'] ?>
<br>
<b>Priority:</b> <?php echo $ticket['ticket_priority'] ?>
</p>
<?php echo $ticket['ticket_details'] ?>
</div>
</div>
<!-- Theme style -->
<link rel="stylesheet" href="../dist/css/adminlte.min.css">
<!-- Google Font: Source Sans Pro -->
<link href="https://fonts.googleapis.com/css?family=Source+Sans+Pro:300,400,400i,700" rel="stylesheet">
</head>
<div class="container">
<h2>Ticket Details - <?php echo $ticket['ticket_subject'] ?></h2>
<p>
Reference: <?php echo $ticket['ticket_prefix'], $ticket['ticket_number'] ?>
<br>
State: <?php echo $ticket['ticket_status'] ?>
<br>
Priority: <?php echo $ticket['ticket_priority'] ?>
</p>
<hr>
<!-- Either show the reply comments box, ticket smiley feedback, or thanks for feedback -->
<?php if($ticket['ticket_status'] !== "Closed") { ?>
<div class="form-group">
<form action="portal_post.php" method="post">
<div class="form-group">
<textarea class="form-control" name="comment" placeholder="Add comments.."></textarea>
</div>
<input type="hidden" name="ticket_id" value="<?php echo $ticket['ticket_id'] ?>">
<button type="submit" class="btn btn-primary" name="add_ticket_comment">Add comment</button>
<button type="submit" class="btn btn-primary" name="add_ticket_comment">Save reply</button>
</form>
</div>
<hr>
<?php }
elseif(empty($ticket['ticket_feedback'])) { ?>
<h4>Rate your ticket</h4>
<form action="portal_post.php" method="post">
<input type="hidden" name="ticket_id" value="<?php echo $ticket['ticket_id'] ?>">
<button type="submit" class="btn btn-primary btn-lg" name="add_ticket_feedback" value="Good" onclick="this.form.submit()">
<span class="fa fa-smile" aria-hidden="true"></span> Good
</button>
<button type="submit" class="btn btn-danger btn-lg" name="add_ticket_feedback" value="Bad" onclick="this.form.submit()">
<span class="fa fa-frown" aria-hidden="true"></span> Bad
</button>
</form>
<?php }
else{ ?>
<h4>Rated <?php echo $ticket['ticket_feedback'] ?> -- Thanks for your feedback!</h4>
<?php } ?>
<!-- End comments/feedback -->
<hr><br>
<?php
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL AND ticket_reply_type != 'Internal' ORDER BY ticket_reply_id DESC");
@@ -80,6 +87,7 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
$ticket_reply_id = $row['ticket_reply_id'];
$ticket_reply = $row['ticket_reply'];
$ticket_reply_created_at = $row['ticket_reply_created_at'];
$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
$ticket_reply_by = $row['ticket_reply_by'];
$ticket_reply_type = $row['ticket_reply_type'];
@@ -103,9 +111,9 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
<img src="<?php echo "../uploads/users/$user_id/$user_avatar"; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
<?php }else{ ?>
<span class="fa-stack fa-2x">
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
</span>
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
</span>
<?php
}
?>
@@ -113,7 +121,7 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
<div class="media-body">
<?php echo $ticket_reply_by_display; ?>
<br>
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "(edited: $ticket_reply_updated_at)"; } ?></small>
</div>
</div>
</h3>
@@ -131,9 +139,6 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
?>
</div>
<?php
}
else{
@@ -142,4 +147,6 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
}
else{
header("Location: index.php");
}
}
require_once("portal_footer.php");