From 379529c6afd47cd6aab77f65299f874271883336 Mon Sep 17 00:00:00 2001
From: johnnyq <johnny@pittpc.com>
Date: Tue, 4 Jul 2023 13:08:53 -0400
Subject: [PATCH] Fix Regression issue when replying to a ticket via the web
 app the content doesnt show in the email body see
 https://forum.itflow.org/d/197-actual-answer-to-customer-in-email-is-missing

---
 post/ticket.php | 5 +++--
 1 file changed, 3 insertions(+), 2 deletions(-)

diff --git a/post/ticket.php b/post/ticket.php
index daa7de8f..60c7029d 100644
--- a/post/ticket.php
+++ b/post/ticket.php
@@ -274,8 +274,9 @@ if (isset($_POST['add_ticket_reply'])) {
 
         if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
 
-            $ticket_reply = preg_replace('/<p[^>]*>/', '', $ticket_reply); // Remove the start <p> or <p attr="">
-            $ticket_reply = preg_replace('/</p>/', '<br />', $ticket_reply); // Replace the end
+            // 2023-07-04 Commend the 2 lines below out as the last line was causing ticket reply to appear blank in emails, maybe because of the switch to TinyMCE
+            //$ticket_reply = preg_replace('/<p[^>]*>/', '', $ticket_reply); // Remove the start <p> or <p attr="">
+            //$ticket_reply = preg_replace('/</p>/', '<br />', $ticket_reply); // Replace the end
 
             // Slightly different email subject/text depending on if this update closed the ticket or not