diff --git a/agent/modals/client/client_bulk_add_ticket.php b/agent/modals/client/client_bulk_add_ticket.php
index 8c65a86d6..c9e763deb 100644
--- a/agent/modals/client/client_bulk_add_ticket.php
+++ b/agent/modals/client/client_bulk_add_ticket.php
@@ -86,12 +86,12 @@ ob_start();
                             $sql = mysqli_query(
                                 $mysqli,
                                 "SELECT user_id, user_name FROM users
-                                WHERE user_role_id > 1 AND user_status = 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
+                                WHERE user_type = 1 AND user_status = 1 AND user_archived_at IS NULL ORDER BY user_name ASC"
                             );
                             while ($row = mysqli_fetch_assoc($sql)) {
                                 $user_id = intval($row['user_id']);
                                 $user_name = escapeHtml($row['user_name']); ?>
-                                <option value="<?= $user_id ?>"><?= $user_name ?></option>
+                                <option <?php if ($session_user_id == $user_id) { echo "selected"; } ?> value="<?= $user_id ?>"><?= $user_name ?></option>
                             <?php } ?>
                         </select>
                     </div>
diff --git a/agent/post/recurring_ticket.php b/agent/post/recurring_ticket.php
index 115b663ec..ce10b9d1e 100644
--- a/agent/post/recurring_ticket.php
+++ b/agent/post/recurring_ticket.php
@@ -192,7 +192,8 @@ if (isset($_POST['bulk_force_recurring_tickets'])) {
                     $email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
                     // SLA response commitment for this client + priority, empty when no SLA applies
                     $sla_notice = escapeSql(getTicketSlaEmailNotice($id, $company_phone));
-                    $email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
+                    $ticket_status_name = escapeSql(getTicketStatusName($ticket_status));
+                    $email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
 
                     $email = [
                         'from' => $config_ticket_from_email,
@@ -341,7 +342,8 @@ if (isset($_GET['force_recurring_ticket'])) {
             $email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
             // SLA response commitment for this client + priority, empty when no SLA applies
             $sla_notice = escapeSql(getTicketSlaEmailNotice($id, $company_phone));
-            $email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
+            $ticket_status_name = escapeSql(getTicketStatusName($ticket_status));
+            $email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
 
             $email = [
                 'from' => $config_ticket_from_email,
diff --git a/agent/post/ticket.php b/agent/post/ticket.php
index e573b303e..8ab725133 100644
--- a/agent/post/ticket.php
+++ b/agent/post/ticket.php
@@ -142,7 +142,7 @@ if (isset($_POST['add_ticket'])) {
         $subject = "Ticket Created [$ticket_prefix$ticket_number] - $ticket_subject";
         // SLA response commitment for this client + priority, empty when no SLA applies
         $sla_notice = escapeSql(getTicketSlaEmailNotice($ticket_id, $company_phone));
-        $body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a>$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
+        $body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a>$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
 
         // Verify contact email is valid
         if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
diff --git a/api/v1/tickets/create.php b/api/v1/tickets/create.php
index 2ced44ead..7a4c09aa2 100644
--- a/api/v1/tickets/create.php
+++ b/api/v1/tickets/create.php
@@ -32,6 +32,11 @@ if (!empty($subject)) {
         $contact = intval($row['contact_id']);
     }
 
+    $ticket_status = 1; // Default
+    if ($assigned_to > 0) {
+        $ticket_status = 2; // Set to open if we've auto-assigned an agent
+    }
+
     // Atomically increment and get the new ticket number
     mysqli_query($mysqli, "
         UPDATE settings
@@ -45,7 +50,7 @@ if (!empty($subject)) {
 
     // Insert ticket
     $url_key = randomString(32);
-    $insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'API', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_billable = $billable, ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_asset_id = $asset, ticket_url_key = '$url_key', ticket_client_id = $client_id");
+    $insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'API', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = $ticket_status, ticket_billable = $billable, ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_asset_id = $asset, ticket_url_key = '$url_key', ticket_client_id = $client_id");
 
     // Check insert & get insert ID
     if ($insert_sql) {
diff --git a/cron/nightly_tasks.php b/cron/nightly_tasks.php
index 5990489dd..a69312fef 100644
--- a/cron/nightly_tasks.php
+++ b/cron/nightly_tasks.php
@@ -443,7 +443,8 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
             $email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
             // SLA response commitment for this client + priority, empty when no SLA applies
             $sla_notice = escapeSql(getTicketSlaEmailNotice($id, $company_phone));
-            $email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
+            $ticket_status_name = escapeSql(getTicketStatusName($ticket_status));
+            $email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: https://$config_base_url/client/ticket.php?id=$id$sla_notice<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
 
             $email = [
                     'from' => $config_ticket_from_email,