From cc5229569865376473df143bbe991c77b55a6b54 Mon Sep 17 00:00:00 2001
From: Marcus Hill <bcf8c9f2@opayq.com>
Date: Sat, 8 Jan 2022 21:08:21 +0000
Subject: [PATCH 1/2] Add note when ticket is closed (to easily show who closed
 it)

---
 post.php | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/post.php b/post.php
index d9959c7c..0cca7d8f 100644
--- a/post.php
+++ b/post.php
@@ -5008,6 +5008,8 @@ if(isset($_GET['close_ticket'])){
 
     mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_updated_at = NOW(), ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
 
+    mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed.', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
+
     //Logging
     mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");
 

From 43a85fd21cbc571231751a27f6cd0b4e56979029 Mon Sep 17 00:00:00 2001
From: Marcus Hill <bcf8c9f2@opayq.com>
Date: Sat, 8 Jan 2022 21:17:59 +0000
Subject: [PATCH 2/2] Disable assignment when ticket is closed

---
 ticket.php | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/ticket.php b/ticket.php
index edd9b414..29bdbc26 100644
--- a/ticket.php
+++ b/ticket.php
@@ -375,7 +375,7 @@ if(isset($_GET['ticket_id'])){
           <div class="input-group-prepend">
             <span class="input-group-text"><i class="fa fa-fw fa-user"></i></span>
           </div>
-          <select class="form-control select2" name="assigned_to">
+          <select class="form-control select2" name="assigned_to" <?php if($ticket_status == "Closed") {echo "disabled";} ?>>
             <option value="">Not Assigned</option>
             <?php
 
@@ -391,7 +391,7 @@ if(isset($_GET['ticket_id'])){
             ?>
           </select>
           <div class="input-group-append">
-            <button type="submit" class="btn btn-primary" name="assign_ticket"><i class="fas fa-check"></i></button>
+            <button type="submit" class="btn btn-primary" name="assign_ticket" <?php if($ticket_status == "Closed") {echo "disabled";} ?>><i class="fas fa-check"></i></button>
           </div>
         </div>
       </div>