AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-08-05 15:17:17 +00:00
Code Issues Packages Projects Releases Wiki Activity

Feature: On all export modals added Filter Tab and Selectable Columns tab with default selected, also you can now export to a PDF

Browse Source
This commit is contained in:
johnnyq
2026-07-30 00:46:15 -04:00
parent 729d22d19b
commit 3c8f812a16
61 changed files with 3997 additions and 829 deletions
Download Patch File Download Diff File Expand all files Collapse all files

192
agent/post/ticket.php
View File

@@ -2695,59 +2695,193 @@ if (isset($_POST['add_quote_from_ticket'])) {
}
if (isset($_POST['export_tickets_csv'])) {
if (isset($_POST['export_tickets'])) {
validateCSRFToken();
enforceUserPermission('module_support', 2);
// Exports are reads - see CONTRIBUTING.md
enforceUserPermission('module_support');
if ($_POST['client_id']) {
$format = resolveExportFormat($_POST['export_tickets']);
// Filters inherited from the tickets page - mirrors agent/tickets.php
$filter_summary = [];
if (!empty($_POST['client_id'])) {
$client_id = intval($_POST['client_id']);
$client_query = "WHERE ticket_client_id = $client_id";
$client_query = "AND ticket_client_id = $client_id";
$client_name = getFieldById('clients', $client_id, 'client_name');
$file_name_prepend = "$client_name-";
$filter_summary['Client'] = $client_name;
enforceClientAccess();
} else {
$client_query = '';
$client_name = '';
$client_id = 0; // for Logging
$file_name_prepend = "$session_company_name-";
// Client Filter - the global ticket list can be narrowed to one client
if (!empty($_POST['client'])) {
$filter_client_id = intval($_POST['client']);
$client_query = "AND ticket_client_id = $filter_client_id";
$filter_summary['Client'] = getFieldById('clients', $filter_client_id, 'client_name');
}
}
// Status Filter - a set of status IDs, or the Open / Closed shorthand
if (isset($_POST['status']) && is_array($_POST['status']) && !empty($_POST['status'])) {
$status_ids = implode(",", array_map('intval', $_POST['status']));
$ticket_status_snippet = "ticket_status IN ($status_ids)";
$status_names = [];
$sql_statuses = mysqli_query($mysqli, "SELECT ticket_status_name FROM ticket_statuses WHERE ticket_status_id IN ($status_ids) ORDER BY ticket_status_name ASC");
while ($status_row = mysqli_fetch_assoc($sql_statuses)) {
$status_names[] = $status_row['ticket_status_name'];
}
$filter_summary['Status'] = implode(', ', $status_names);
} elseif (!empty($_POST['resolution']) && $_POST['resolution'] == 'Closed') {
$ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
$filter_summary['Status'] = 'Closed';
} else {
// Default - open tickets
$ticket_status_snippet = "ticket_resolved_at IS NULL";
$filter_summary['Status'] = 'Open';
}
// Billable / unbilled Filter - overrides the status snippet, same as the page
if (isset($_POST['billable']) && $_POST['billable'] == 1 && isset($_POST['unbilled'])) {
$ticket_billable_snippet = "AND ticket_billable = 1 AND ticket_invoice_id = 0";
$ticket_status_snippet = '1 = 1';
$filter_summary['Billable'] = 'Billable, not yet invoiced';
} else {
$ticket_billable_snippet = '';
}
// Category Filter
if (!empty($_POST['category'])) {
$filter_category_id = intval($_POST['category']);
$category_query = "AND (ticket_category = $filter_category_id)";
$filter_summary['Category'] = getFieldById('categories', $filter_category_id, 'category_name');
} else {
// Default - any
$category_query = '';
}
// Assignment Filter
if (!empty($_POST['assigned'])) {
if ($_POST['assigned'] == 'unassigned') {
$ticket_assigned_query = 'AND ticket_assigned_to = 0';
$filter_summary['Assigned'] = 'Unassigned';
} else {
$filter_user_id = intval($_POST['assigned']);
$ticket_assigned_query = "AND ticket_assigned_to = $filter_user_id";
$filter_summary['Assigned'] = getFieldById('users', $filter_user_id, 'user_name');
}
} else {
// Default - any
$ticket_assigned_query = '';
}
// SLA State Filter
$ticket_sla_query = '';
if (!empty($_POST['sla'])) {
$sla_filter = $_POST['sla'];
if ($sla_filter == 'breached') {
$ticket_sla_query = 'AND ticket_sla_id > 0 AND (ticket_response_sla_alert_stage = 2 OR ticket_resolution_sla_alert_stage = 2 OR ticket_response_sla_met = 0 OR ticket_resolution_sla_met = 0)';
$filter_summary['SLA'] = 'SLA breached';
} elseif ($sla_filter == 'at_risk') {
$ticket_sla_query = 'AND ticket_sla_id > 0 AND COALESCE(ticket_status_pauses_sla, 0) = 0 AND (ticket_response_sla_alert_stage = 1 OR ticket_resolution_sla_alert_stage = 1)';
$filter_summary['SLA'] = 'SLA at risk';
} elseif ($sla_filter == 'paused') {
$ticket_sla_query = 'AND ticket_sla_id > 0 AND ticket_status_pauses_sla = 1';
$filter_summary['SLA'] = 'SLA paused';
} elseif ($sla_filter == 'met') {
$ticket_sla_query = 'AND ticket_sla_id > 0 AND ticket_response_sla_met = 1 AND (ticket_resolution_sla_met = 1 OR ticket_resolution_due_at IS NULL)';
$filter_summary['SLA'] = 'SLA met';
} elseif ($sla_filter == 'none') {
$ticket_sla_query = 'AND ticket_sla_id = 0';
$filter_summary['SLA'] = 'No SLA';
}
}
// Project Filter
if (!empty($_POST['project']) && $_POST['project'] > '0') {
$filter_project_id = intval($_POST['project']);
$ticket_project_snippet = "AND ticket_project_id = $filter_project_id";
$filter_summary['Project'] = getFieldById('projects', $filter_project_id, 'project_name');
} else {
// Default - any, including tickets without a project
$ticket_project_snippet = '';
}
// Client access override - the only way tickets without a client reach agents
// with restricted client access
$access_permission_query_overide = '';
if ($client_access_string) {
$access_permission_query_overide = "AND ticket_client_id IN (0,$client_access_string)";
}
// Date Filter
$dtf = escapeSql(!empty($_POST['dtf']) ? $_POST['dtf'] : '1970-01-01');
$dtt = escapeSql(!empty($_POST['dtt']) ? $_POST['dtt'] : '2099-12-31');
$date_range = formatExportDateRange($dtf, $dtt);
if ($date_range) {
$filter_summary['Opened'] = $date_range;
}
// Search Filter
$q = escapeSql($_POST['q'] ?? '');
if (!empty($q)) {
$filter_summary['Search'] = $_POST['q'];
}
// Get records from database - same shape as the tickets page list query
$sql = mysqli_query(
$mysqli,
"SELECT * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
$client_query ORDER BY ticket_number ASC"
LEFT JOIN categories ON ticket_category = category_id
WHERE $ticket_status_snippet
$ticket_assigned_query
$category_query
AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%')
$ticket_sla_query
$ticket_billable_snippet
$ticket_project_snippet
$access_permission_query_overide
$client_query
ORDER BY ticket_number ASC"
);
if ($sql->num_rows > 0) {
$delimiter = ",";
$enclosure = '"';
$escape = '\\'; // backslash
$filename = sanitizeFilename($file_name_prepend . "Tickets-" . date('Y-m-d_H-i-s') . ".csv");
$num_rows = mysqli_num_rows($sql);
//create a file pointer
$f = fopen('php://memory', 'w');
if ($num_rows > 0) {
//set column headers
$fields = array('Ticket Number', 'Priority', 'Status', 'Subject', 'Date Opened', 'Date Resolved', 'Date Closed');
fputcsv($f, $fields, $delimiter, $enclosure, $escape);
guardExportPdfRowCount($format, $num_rows);
//output each row of the data, format line as csv and write to file pointer
while ($row = $sql->fetch_assoc()) {
$lineData = array($config_ticket_prefix . $row['ticket_number'], $row['ticket_priority'], $row['ticket_status_name'], $row['ticket_subject'], $row['ticket_created_at'], $row['ticket_resolved_at'], $row['ticket_closed_at']);
fputcsv($f, array_map('escapeCsvFormula', $lineData), $delimiter, $enclosure, $escape);
$export = beginExport('tickets', $format, $file_name_prepend . 'Tickets', 'Tickets', summarizeExportFilters($filter_summary));
while ($row = mysqli_fetch_assoc($sql)) {
// Per-ticket prefix where the row carries one, config default otherwise
$row['ticket_number_display'] = ($row['ticket_prefix'] ?: $config_ticket_prefix) . $row['ticket_number'];
$row['ticket_category_name'] = $row['category_name'];
$row['ticket_assigned_to'] = $row['user_name'];
$row['ticket_billable'] = $row['ticket_billable'] ? 'Yes' : 'No';
addExportRow($export, $row);
}
//move back to beginning of file
fseek($f, 0);
//set headers to download file rather than displayed
header('Content-Type: text/csv');
header('Content-Disposition: attachment; filename="' . $filename . '";');
//output all remaining data on a file pointer
fpassthru($f);
finishExport($export);
}
logAudit("Ticket", "Export", "$session_name exported $num_rows ticket(s) to a " . strtoupper($format) . " file", $client_id);
exit;
}