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API - New tickets

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- Allow creating tickets for no client / no contact
- Set URL view key
- Fix line break after ticket details that causes odd email formatting
This commit is contained in:
wrongecho
2024-12-14 17:06:03 +00:00
parent 7577f505d5
commit 3eda726b2b
2 changed files with 11 additions and 6 deletions
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13
api/v1/tickets/create.php
View File

@@ -19,10 +19,14 @@ require_once 'ticket_model.php';
// Default // Default
$insert_id = false; $insert_id = false;
if (!empty($subject) && !empty($client_id)) { if (!empty($subject)) {
// If no contact is selected automatically choose the primary contact for the client if (!is_int($client_id)) {
if ($contact == 0) { $client_id = 0;
}
// If no contact is selected automatically choose the primary contact for the client (if client set)
if ($contact == 0 && $client_id != 0) {
$sql = mysqli_query($mysqli,"SELECT contact_id FROM contacts WHERE contact_client_id = $client_id AND contact_primary = 1"); $sql = mysqli_query($mysqli,"SELECT contact_id FROM contacts WHERE contact_client_id = $client_id AND contact_primary = 1");
$row = mysqli_fetch_array($sql); $row = mysqli_fetch_array($sql);
$contact = intval($row['contact_id']); $contact = intval($row['contact_id']);
@@ -34,7 +38,8 @@ if (!empty($subject) && !empty($client_id)) {
mysqli_query($mysqli,"UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); mysqli_query($mysqli,"UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
// Insert ticket // Insert ticket
$insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_client_id = $client_id"); $url_key = randomString(156);
$insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 1, ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_url_key = '$url_key', ticket_client_id = $client_id");
// Check insert & get insert ID // Check insert & get insert ID
if ($insert_sql) { if ($insert_sql) {

4
api/v1/tickets/ticket_model.php
View File

@@ -29,11 +29,11 @@ if (isset($_POST['ticket_priority'])) {
if (isset($_POST['ticket_details'])) { if (isset($_POST['ticket_details'])) {
$details = sanitizeInput($_POST['ticket_details']); $details = sanitizeInput($_POST['ticket_details']) . "<br>";
} elseif ($ticket_row) { } elseif ($ticket_row) {
$details = $ticket_row['ticket_details']; $details = $ticket_row['ticket_details'];
} else { } else {
$details = '< blank >'; $details = '< blank ><br>';
} }
if (isset($_POST['ticket_vendor_id'])) { if (isset($_POST['ticket_vendor_id'])) {