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Scheduled tickets

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- Notify agent DL when scheduled tickets are raised (if configured)

- Bugfix: Ticket numbering if two or more scheduled tickets are raised in the same script execution
- Bugfix: Email processing if a contact replied to a scheduled ticket email (still showing original #--itflow# line rather than ##- Please type your reply above this line -##)
This commit is contained in:
Marcus Hill
2023-11-18 11:53:24 +00:00
parent fe1b8ce88f
commit 41cfd8d27b
4 changed files with 63 additions and 54 deletions
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cron_ticket_email_parser.php
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@@ -205,7 +205,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$ticket_reply_type = 'Client';
// Capture just the latest/most recent email reply content
// based off the "#--itflow#" line that we prepend the outgoing emails with (similar to the old school --reply above this line--)
// based off the "##- Please type your reply above this line -##" line that we prepend the outgoing emails with
$message = explode("##- Please type your reply above this line -##", $message);
$message = nl2br($message[0]);
$message = "<i>Email from: $from_email at $date:-</i> <br><br>$message";