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Scheduled tickets

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- Notify agent DL when scheduled tickets are raised (if configured)

- Bugfix: Ticket numbering if two or more scheduled tickets are raised in the same script execution
- Bugfix: Email processing if a contact replied to a scheduled ticket email (still showing original #--itflow# line rather than ##- Please type your reply above this line -##)
This commit is contained in:
Marcus Hill
2023-11-18 11:53:24 +00:00
parent fe1b8ce88f
commit 41cfd8d27b
4 changed files with 63 additions and 54 deletions
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8
post/ticket.php
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@@ -10,9 +10,9 @@ if (isset($_POST['add_ticket'])) {
$client_id = intval($_POST['client']);
$assigned_to = intval($_POST['assigned_to']);
if($assigned_to == 0){
if ($assigned_to == 0) {
$ticket_status = 'Pending-Assignment';
}else{
} else {
$ticket_status = 'Assigned';
}
$contact = intval($_POST['contact']);
@@ -24,7 +24,7 @@ if (isset($_POST['add_ticket'])) {
$asset_id = intval($_POST['asset']);
$use_primary_contact = intval($_POST['use_primary_contact']);
// Add the primary contact as the ticket contact if use primary contact is checked
// Add the primary contact as the ticket contact if "Use primary contact" is checked
if ($use_primary_contact == 1) {
$sql = mysqli_query($mysqli,"SELECT contact_id FROM contacts WHERE contact_client_id = $client_id AND contact_primary = 1");
$row = mysqli_fetch_array($sql);
@@ -851,7 +851,7 @@ if (isset($_POST['add_invoice_from_ticket'])) {
$row = mysqli_fetch_array($sql);
$tax_percent = floatval($row['tax_percent']);
$tax_amount = $subtotal * $tax_percent / 100;
}else{
} else {
$tax_amount = 0;
}