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Marcus Hill
2022-03-26 18:11:03 +00:00
parent fb4da53026
commit 42d917a0f4
2 changed files with 16 additions and 4 deletions
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13
ajax.php
View File

@@ -155,12 +155,22 @@ if(isset($_POST['client_set_notes'])){
} }
/*
* Collision Detection/Avoidance
* Called upon loading a ticket, and every 2 mins thereafter
* Is used in conjunction with ticket_query_views to show who is currently viewing a ticket
*/
if(isset($_GET['ticket_add_view'])){ if(isset($_GET['ticket_add_view'])){
$ticket_id = intval($_GET['ticket_id']); $ticket_id = intval($_GET['ticket_id']);
$a = mysqli_query($mysqli, "INSERT INTO ticket_views SET view_ticket_id = '$ticket_id', view_user_id = '$session_user_id', view_timestamp = NOW()"); mysqli_query($mysqli, "INSERT INTO ticket_views SET view_ticket_id = '$ticket_id', view_user_id = '$session_user_id', view_timestamp = NOW()");
} }
/*
* Collision Detection/Avoidance
* Returns formatted text of the agents currently viewing a ticket
* Called upon loading a ticket, and every 2 mins thereafter
*/
if(isset($_GET['ticket_query_views'])){ if(isset($_GET['ticket_query_views'])){
$ticket_id = intval($_GET['ticket_id']); $ticket_id = intval($_GET['ticket_id']);
@@ -184,5 +194,4 @@ if(isset($_GET['ticket_query_views'])){
$response['message'] = ""; $response['message'] = "";
} }
echo json_encode($response); echo json_encode($response);
} }

7
ticket.php
View File

@@ -668,8 +668,8 @@ if($ticket_status !== "Closed"){ ?>
<script type="text/javascript"> <script type="text/javascript">
// Collision detection // Collision detection
// Adds a "view" record of the current ticket every 3 mins into the database // Adds a "view" entry of the current ticket every 2 mins into the database
// Updates the currently viewing <p> element with anyone that's looked at this ticket recently // Updates the currently viewing (ticket_collision_viewing) element with anyone that's looked at this ticket in the last two mins
function ticket_collision_detection() { function ticket_collision_detection() {
// Get the page ticket id // Get the page ticket id
@@ -695,7 +695,10 @@ if($ticket_status !== "Closed"){ ?>
} }
); );
} }
// Call on page load
ticket_collision_detection(); ticket_collision_detection();
// Run every 2 mins
setInterval(ticket_collision_detection, 120*1000); setInterval(ticket_collision_detection, 120*1000);
</script> </script>
<?php } ?> <?php } ?>