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Add database field for ticket_first_response_at. This can be used as part of metric reporting and also as part of SLAs in the future

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wrongecho
2025-03-07 13:28:35 +00:00
parent ad9e4b4fb4
commit 44b70d7161
3 changed files with 11 additions and 4 deletions
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db.sql
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@@ -2139,6 +2139,7 @@ CREATE TABLE `tickets` (
`ticket_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`ticket_resolved_at` datetime DEFAULT NULL,
`ticket_archived_at` datetime DEFAULT NULL,
`ticket_first_response_at` datetime DEFAULT NULL,
`ticket_closed_at` datetime DEFAULT NULL,
`ticket_created_by` int(11) NOT NULL,
`ticket_assigned_to` int(11) NOT NULL DEFAULT 0,