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Tickets API - add close endpoint (simplify)

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Wrongecho
2026-09-01 13:18:30 +00:00
parent e95b3c1977
commit 450f2492ea
1 changed files with 2 additions and 6 deletions
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4
api/v1/tickets/close.php
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@@ -25,15 +25,11 @@ if (!empty($ticket_id)) {
// Resolve first if the ticket has not already been resolved // Resolve first if the ticket has not already been resolved
$resolve_sql = mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id AND ticket_resolved_at IS NULL LIMIT 1"); $resolve_sql = mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id AND ticket_resolved_at IS NULL LIMIT 1");
if ($resolve_sql) {
syncTicketSlaClock($ticket_id); syncTicketSlaClock($ticket_id);
setTicketResolutionSlaMet($ticket_id); setTicketResolutionSlaMet($ticket_id);
}
// Close // Close
$update_sql = mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW(), ticket_closed_by = $api_key_user_id WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1"); $update_sql = mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW(), ticket_closed_by = $api_key_user_id WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
syncTicketSlaClock($ticket_id);
setTicketResolutionSlaMet($ticket_id);
// Check insert & get insert ID // Check insert & get insert ID
if ($update_sql) { if ($update_sql) {