diff --git a/merge_ticket_modal.php b/merge_ticket_modal.php new file mode 100644 index 00000000..99259185 --- /dev/null +++ b/merge_ticket_modal.php @@ -0,0 +1,102 @@ + + + \ No newline at end of file diff --git a/post.php b/post.php index 75cd93fd..c043073d 100644 --- a/post.php +++ b/post.php @@ -5142,6 +5142,74 @@ if(isset($_GET['archive_ticket_reply'])){ } +if(isset($_GET['merge_ticket_get_json_details'])){ + $merge_into_ticket_number = intval($_GET['merge_into_ticket_number']); + + $sql = mysqli_query($mysqli,"SELECT * FROM tickets + LEFT JOIN clients ON ticket_client_id = client_id + LEFT JOIN contacts ON ticket_contact_id = contact_id + WHERE ticket_number = '$merge_into_ticket_number' AND tickets.company_id = '$session_company_id'"); + + if(mysqli_num_rows($sql) == 0){ + //Do nothing. + } + else { + //Return ticket, client and contact details for the given ticket number + $row = mysqli_fetch_array($sql); + echo json_encode($row); + } +} + +if(isset($_POST['merge_ticket'])){ + $ticket_id = intval($_POST['ticket_id']); + $merge_into_ticket_number = intval($_POST['merge_into_ticket_number']); + $merge_comment = trim(mysqli_real_escape_string($mysqli,$_POST['merge_comment'])); + $ticket_reply_type = 'Internal'; + + //Get current ticket details + $sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_details FROM tickets WHERE ticket_id = '$ticket_id'"); + if(mysqli_num_rows($sql) == 0){ + $_SESSION['alert_message'] = "No ticket with that ID found."; + header("Location: " . $_SERVER["HTTP_REFERER"]); + exit(); + } + $row = mysqli_fetch_array($sql); + $ticket_prefix = trim(mysqli_real_escape_string($mysqli,$row['ticket_prefix'])); + $ticket_number = trim(mysqli_real_escape_string($mysqli,$row['ticket_number'])); + $ticket_subject = trim(mysqli_real_escape_string($mysqli,$row['ticket_subject'])); + $ticket_details = trim(mysqli_real_escape_string($mysqli,$row['ticket_details'])); + + //Get merge into ticket id (as it may differ from the number) + $sql = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_number = '$merge_into_ticket_number'"); + if(mysqli_num_rows($sql) == 0){ + $_SESSION['alert_message'] = "Cannot merge into that ticket."; + header("Location: " . $_SERVER["HTTP_REFERER"]); + exit(); + } + $merge_row = mysqli_fetch_array($sql); + $merge_into_ticket_id = trim(mysqli_real_escape_string($mysqli,$merge_row['ticket_id'])); + + if($ticket_number == $merge_into_ticket_number){ + $_SESSION['alert_message'] = "Cannot merge into the same ticket."; + header("Location: " . $_SERVER["HTTP_REFERER"]); + exit(); + } + + //Update current ticket + mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number merged into $ticket_prefix$merge_into_ticket_number. Comment: $merge_comment', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli)); + mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli)); + + //Update new ticket + mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was merged into this ticket with comment: $merge_comment.
$ticket_subject
$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli)); + + //Logging + mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Merged', log_description = 'Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id"); + + $_SESSION['alert_message'] = "Ticket merged into $ticket_prefix$merge_into_ticket_number."; + header("Location: " . $_SERVER["HTTP_REFERER"]); + +} + if(isset($_GET['close_ticket'])){ $ticket_id = intval($_GET['close_ticket']); diff --git a/ticket.php b/ticket.php index 028be442..ebcd8ab4 100644 --- a/ticket.php +++ b/ticket.php @@ -148,6 +148,7 @@ if(isset($_GET['ticket_id'])){ @@ -449,7 +450,10 @@ if(isset($_GET['ticket_id'])){ - +