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Email parsing for all domains registered under a client

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- Add support for email parsing/contact creation for all domains registered under a client in the domains module, rather than just the client main website.

- Additionally fix domain_created_at bug and move the new ticket auto-reply message to the email queue instead

Future work: Make ticket parsing work with HTML emails (HTML emails break agent notifs)
This commit is contained in:
Marcus Hill
2023-10-07 15:51:58 +01:00
parent 0c0d89c1a6
commit 4ac7841882
4 changed files with 86 additions and 83 deletions
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55
cron_ticket_email_parser.php
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@@ -94,9 +94,9 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
// Prep ticket details
$message = nl2br($message);
$message = mysqli_real_escape_string($mysqli, "<i>Email from: $contact_email at $date:-</i> <br><br>$message");
$message_escaped = mysqli_real_escape_string($mysqli, "<i>Email from: $contact_email at $date:-</i> <br><br>$message");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'Pending-Assignment', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message_escaped', ticket_priority = 'Low', ticket_status = 'Pending-Assignment', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
// Logging
@@ -141,27 +141,16 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
// E-mail client notification that ticket has been created
if ($config_ticket_client_general_notifications == 1) {
$email_subject = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$email_body = "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
// Insert email into queue (first, escape vars)
$contact_email_escaped = sanitizeInput($contact_email);
$contact_name_escaped = sanitizeInput($contact_name);
$config_ticket_from_email_escaped = sanitizeInput($config_ticket_from_email);
$config_ticket_from_name_escaped = sanitizeInput($config_ticket_from_name);
$mail = sendSingleEmail(
$config_smtp_host,
$config_smtp_username,
$config_smtp_password,
$config_smtp_encryption,
$config_smtp_port,
$config_ticket_from_email,
$config_ticket_from_name,
$contact_email,
$contact_name,
$email_subject,
$email_body
);
$subject_escaped = mysqli_escape_string($mysqli, "Ticket created - [$config_ticket_prefix$ticket_number] - $subject");
$body_escaped = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
if ($mail !== true) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email'");
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail'");
}
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
}
@@ -173,8 +162,10 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$client_row = mysqli_fetch_array($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
$details = removeEmoji($message);
$email_subject = "ITFlow - New Ticket - $client_name: $subject";
// TODO: Fix Emojis and HTML opening tags sometimes breaking this "forwarding"
$details = removeEmoji($message_escaped);
$email_subject = mysqli_escape_string($mysqli, "ITFlow - New Ticket - $client_name: $subject");
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$config_ticket_new_ticket_notification_email', email_recipient_name = 'ITFlow Agents', email_from = '$config_ticket_from_email', email_from_name = '$config_ticket_from_name', email_subject = '$email_subject', email_content = '$email_body'");
@@ -366,9 +357,17 @@ if ($emails) {
$date = trim(mysqli_real_escape_string($mysqli, nullable_htmlentities(strip_tags($parser->getHeader('date')))));
$attachments = $parser->getAttachments();
// Get the message content
// (first try HTML parsing, but switch to plain text if the email is empty/plain-text only)
// $message = $parser->getMessageBody('htmlEmbedded');
// if (empty($message)) {
// echo "DEBUG: Switching to plain text parsing for this message ($subject)";
// $message = $parser->getMessageBody('text');
// }
// TODO: Default to getting HTML and fallback to plaintext, but HTML emails seem to break the forward/agent notifications
$message = $parser->getMessageBody('text');
// If below is enabled and up above is enabled text based emails get cut out
//$message = $parser->getMessageBody('htmlEmbedded');
// Check if we can identify a ticket number (in square brackets)
if (preg_match("/\[$config_ticket_prefix\d+\]/", $subject, $ticket_number)) {
@@ -407,14 +406,14 @@ if ($emails) {
// Couldn't match this email to an existing ticket or an existing client contact
// Checking to see if the sender domain matches a client website
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM clients WHERE client_website = '$from_domain' LIMIT 1"));
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM domains WHERE domain_name = '$from_domain' LIMIT 1"));
if ($row && $from_domain == $row['client_website']) {
if ($row && $from_domain == $row['domain_name']) {
// We found a match - create a contact under this client and raise a ticket for them
// Client details
$client_id = intval($row['client_id']);
$client_id = intval($row['domain_client_id']);
// Contact details
$password = password_hash(randomString(), PASSWORD_DEFAULT);