---------------------------------------- YOU ARE A COLLABORATOR ON THIS TICKET";
- while ($row = mysqli_fetch_assoc($sql_watchers)) {
- $watcher_email = sanitizeInput($row['watcher_email']);
-
- // Queue Mail
- $data[] = [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $watcher_email,
- 'recipient_name' => $watcher_email,
- 'subject' => $subject,
- 'body' => $body
- ];
- }
- addToMailQueue($data);
- }
- //End Mail IF
-
- flash_alert("Ticket resolved");
-
- redirect();
-
-}
-
-if (isset($_GET['close_ticket'])) {
-
- validateCSRFToken($_GET['csrf_token']);
-
- enforceUserPermission('module_support', 2);
-
- $ticket_id = intval($_GET['close_ticket']);
-
- mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli));
-
- mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed.', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
-
- logAction("Ticket", "Closed", "$session_name closed ticket ID $ticket_id", 0, $ticket_id);
-
- customAction('ticket_close', $ticket_id);
-
- // Client notification email
- if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
-
- // Get details
- $ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_url_key FROM tickets
- LEFT JOIN clients ON ticket_client_id = client_id
- LEFT JOIN contacts ON ticket_contact_id = contact_id
- WHERE ticket_id = $ticket_id
- ");
- $row = mysqli_fetch_assoc($ticket_sql);
-
- $contact_name = sanitizeInput($row['contact_name']);
- $contact_email = sanitizeInput($row['contact_email']);
- $ticket_prefix = sanitizeInput($row['ticket_prefix']);
- $ticket_number = intval($row['ticket_number']);
- $ticket_subject = sanitizeInput($row['ticket_subject']);
- $url_key = sanitizeInput($row['ticket_url_key']);
-
- // Sanitize Config vars from get_settings.php
- $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
- $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
- $config_base_url = sanitizeInput($config_base_url);
-
- // Get Company Info
- $sql = mysqli_query($mysqli, "SELECT company_name, company_phone, company_phone_country_code FROM companies WHERE company_id = 1");
- $row = mysqli_fetch_assoc($sql);
- $company_name = sanitizeInput($row['company_name']);
- $company_phone = sanitizeInput(formatPhoneNumber($row['company_phone'], $row['company_phone_country_code']));
-
- // EMAIL
- $subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
- $body = "Hello $contact_name,
Your ticket regarding \"$ticket_subject\" has been closed.
We hope the request/issue was resolved to your satisfaction, please provide your feedback here. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email.
---------------------------------------- YOU ARE A COLLABORATOR ON THIS TICKET";
+ while ($row = mysqli_fetch_assoc($sql_watchers)) {
+ $watcher_email = sanitizeInput($row['watcher_email']);
+
+ // Queue Mail
+ $data[] = [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $watcher_email,
+ 'recipient_name' => $watcher_email,
+ 'subject' => $subject,
+ 'body' => $body
+ ];
+ }
+ addToMailQueue($data);
+ }
+ //End Mail IF
+
+ flash_alert("Ticket resolved");
+
+ redirect();
+
+}
+
+if (isset($_GET['close_ticket'])) {
+
+ validateCSRFToken($_GET['csrf_token']);
+
+ enforceUserPermission('module_support', 2);
+
+ $ticket_id = intval($_GET['close_ticket']);
+
+ mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli));
+
+ mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed.', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
+
+ logAction("Ticket", "Closed", "$session_name closed ticket ID $ticket_id", 0, $ticket_id);
+
+ customAction('ticket_close', $ticket_id);
+
+ // Client notification email
+ if ((!empty($config_smtp_host) || !empty($config_smtp_provider)) && $config_ticket_client_general_notifications == 1) {
+
+ // Get details
+ $ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_url_key FROM tickets
+ LEFT JOIN clients ON ticket_client_id = client_id
+ LEFT JOIN contacts ON ticket_contact_id = contact_id
+ WHERE ticket_id = $ticket_id
+ ");
+ $row = mysqli_fetch_assoc($ticket_sql);
+
+ $contact_name = sanitizeInput($row['contact_name']);
+ $contact_email = sanitizeInput($row['contact_email']);
+ $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+ $ticket_number = intval($row['ticket_number']);
+ $ticket_subject = sanitizeInput($row['ticket_subject']);
+ $url_key = sanitizeInput($row['ticket_url_key']);
+
+ // Sanitize Config vars from get_settings.php
+ $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
+ $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
+ $config_base_url = sanitizeInput($config_base_url);
+
+ // Get Company Info
+ $sql = mysqli_query($mysqli, "SELECT company_name, company_phone, company_phone_country_code FROM companies WHERE company_id = 1");
+ $row = mysqli_fetch_assoc($sql);
+ $company_name = sanitizeInput($row['company_name']);
+ $company_phone = sanitizeInput(formatPhoneNumber($row['company_phone'], $row['company_phone_country_code']));
+
+ // EMAIL
+ $subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
+ $body = "Hello $contact_name,
Your ticket regarding \"$ticket_subject\" has been closed.
We hope the request/issue was resolved to your satisfaction, please provide your feedback here. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email.
This is a notification that a new ticket has been raised in ITFlow. Client: $client_name Priority: Low (email parsed) Link: https://$config_base_url/agent/ticket.php?ticket_id=$id$client_uri
--------------------------------
$subject $message";
-
- $data[] = [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $config_ticket_new_ticket_notification_email,
- 'recipient_name' => $config_ticket_from_name,
- 'subject' => $email_subject,
- 'body' => mysqli_real_escape_string($mysqli, $email_body)
- ];
- }
-
- addToMailQueue($data);
- customAction('ticket_create', $id);
-
- return true;
-}
-
-function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
- global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $allowed_extensions;
-
- $ticket_reply_type = 'Client';
- // $message contains the raw HTML body from IMAP
-
- // 1) Remove the reply separator and everything below it (HTML-aware)
- // This matches: ##- Please type your reply above this line -## and EVERYTHING after it
- $message = preg_replace(
- '/]*>##-\s*Please\s+type\s+your\s+reply\s+above\s+this\s+line\s*-##<\/i>.*$/is',
- '',
- $message
- );
-
- // 2) Clean up the remaining message
-
- // Remove DOCTYPE and meta tags
- $message = preg_replace('/]*>/i', '', $message);
- $message = preg_replace('/]*>/i', '', $message);
-
- // Remove , , and their closing tags
- $message = preg_replace('/<\/?(html|head|body)[^>]*>/i', '', $message);
-
- // Trim leading/trailing whitespace
- $message = trim($message);
-
- // Normalize line breaks to spaces
- $message = preg_replace('/\r\n|\r|\n/', ' ', $message);
-
- // Convert to for HTML display
- $message = nl2br($message);
-
- // 3) Final wrapper
- $message = "Email from: $from_email at $date:-
This is a notification that a new ticket has been raised in ITFlow. Client: $client_name Priority: Low (email parsed) Link: https://$config_base_url/agent/ticket.php?ticket_id=$id$client_uri
--------------------------------
$subject $message";
+
+ $data[] = [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $config_ticket_new_ticket_notification_email,
+ 'recipient_name' => $config_ticket_from_name,
+ 'subject' => $email_subject,
+ 'body' => mysqli_real_escape_string($mysqli, $email_body)
+ ];
+ }
+
+ addToMailQueue($data);
+ customAction('ticket_create', $id);
+
+ return true;
+}
+
+function addReply($from_email, $date, $subject, $ticket_number, $message, $attachments) {
+ global $mysqli, $config_app_name, $company_name, $company_phone, $config_ticket_prefix, $config_base_url, $config_ticket_from_name, $config_ticket_from_email, $allowed_extensions;
+
+ $ticket_reply_type = 'Client';
+ // $message contains the raw HTML body from IMAP
+
+ // 1) Remove the reply separator and everything below it (HTML-aware)
+ // This matches: ##- Please type your reply above this line -## and EVERYTHING after it
+ $message = preg_replace(
+ '/]*>##-\s*Please\s+type\s+your\s+reply\s+above\s+this\s+line\s*-##<\/i>.*$/is',
+ '',
+ $message
+ );
+
+ // 2) Clean up the remaining message
+
+ // Remove DOCTYPE and meta tags
+ $message = preg_replace('/]*>/i', '', $message);
+ $message = preg_replace('/]*>/i', '', $message);
+
+ // Remove , , and their closing tags
+ $message = preg_replace('/<\/?(html|head|body)[^>]*>/i', '', $message);
+
+ // Trim leading/trailing whitespace
+ $message = trim($message);
+
+ // Normalize line breaks to spaces
+ $message = preg_replace('/\r\n|\r|\n/', ' ', $message);
+
+ // Convert to for HTML display
+ $message = nl2br($message);
+
+ // 3) Final wrapper
+ $message = "Email from: $from_email at $date:-