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Fix SLA resolve-time reporting, stale settings cache on save, and report N+1

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johnnyq
2026-07-29 13:34:34 -04:00
parent 750c2e58cc
commit 566d74c15d
4 changed files with 74 additions and 38 deletions
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3
admin/post/sla.php
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@@ -109,6 +109,9 @@ if (isset($_POST['edit_sla_settings'])) {
mysqli_query($mysqli, "UPDATE settings SET config_business_days = '$business_days', config_business_hours_start = '$business_hours_start', config_business_hours_end = '$business_hours_end', config_sla_warning_percent = $warning_percent, config_sla_notification_email = '$notification_email' WHERE company_id = 1");
// Drop the cached copy so the restamp below uses the hours just saved
getSlaSettings(true);
// Business hours feed the due date math - re-stamp open SLA tickets
$restamped = 0;
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_id, ticket_sla_id FROM tickets WHERE ticket_sla_id > 0 AND ticket_closed_at IS NULL AND ticket_archived_at IS NULL");