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Fix AI

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johnnyq
2026-08-06 19:18:34 -04:00
parent 942fe41b18
commit 605c7811e4
12 changed files with 309 additions and 134 deletions
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178
agent/ajax.php
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@@ -837,127 +837,88 @@ if (isset($_GET['ai_reword'])) {
header('Content-Type: application/json');
$sql = mysqli_query($mysqli, "SELECT ai_model_name, ai_model_prompt, ai_provider_api_key, ai_provider_api_url FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
// The reword button sits on every TinyMCE instance, so the ticket editor asks for
// the Tickets model and everything else gets General. Anything unrecognised is
// treated as General rather than trusted into the query.
$use_case = ($_GET['use_case'] ?? '') === 'Tickets' ? 'Tickets' : 'General';
$row = mysqli_fetch_assoc($sql);
$model_name = $row['ai_model_name'];
$promptText = $row['ai_model_prompt'];
$url = $row['ai_provider_api_url'];
$key = $row['ai_provider_api_key'];
$model = getAiModel($use_case);
if (!$model) {
echo json_encode(['error' => aiModelMissingError($use_case)]);
exit;
}
// Collecting the input data from the AJAX request.
$inputJSON = file_get_contents('php://input');
$input = json_decode($inputJSON, TRUE); // Convert JSON into array.
$userText = $input['text'];
$userText = $input['text'] ?? '';
// Preparing the data for the OpenAI Chat API request.
$data = [
"model" => "$model_name", // Specify the model
"messages" => [
["role" => "system", "content" => $promptText],
["role" => "user", "content" => $userText],
],
"temperature" => 0.5
];
// Initialize cURL session to the OpenAI Chat API.
$ch = curl_init("$url");
// Set cURL options for the request.
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));
curl_setopt($ch, CURLOPT_HTTPHEADER, [
'Content-Type: application/json',
'Authorization: Bearer ' . $key,
$result = callAiApi($model, [
["role" => "system", "content" => $model['ai_model_prompt']],
["role" => "user", "content" => $userText],
]);
// Execute the cURL session and capture the response.
$response = curl_exec($ch);
curl_close($ch);
// Decode the JSON response.
$responseData = json_decode($response, true);
// Check if the response contains the expected data and return it.
if (isset($responseData['choices'][0]['message']['content'])) {
// Get the response content.
$content = $responseData['choices'][0]['message']['content'];
// Clean any leading "html" word or other unwanted text at the beginning.
$content = preg_replace('/^html/i', '', $content); // Remove any occurrence of 'html' at the start
// Clean the response content to remove backticks or code block markers.
$cleanedContent = str_replace('```', '', $content); // Remove backticks if they exist.
// Trim any leading/trailing whitespace.
$cleanedContent = trim($cleanedContent);
// Return the cleaned response.
echo json_encode(['rewordedText' => $cleanedContent]);
} else {
// Handle errors or unexpected response structure.
echo json_encode(['rewordedText' => 'Failed to get a response from the AI API.']);
// Report failures as an error, never as reworded text - the editor writes
// rewordedText straight back over the user's content
if (!$result['ok']) {
echo json_encode(['error' => $result['error']]);
exit;
}
$content = $result['content'];
// Clean any leading "html" word or other unwanted text at the beginning.
$content = preg_replace('/^html/i', '', $content); // Remove any occurrence of 'html' at the start
// Clean the response content to remove backticks or code block markers.
$cleanedContent = str_replace('```', '', $content); // Remove backticks if they exist.
// Trim any leading/trailing whitespace.
$cleanedContent = trim($cleanedContent);
echo json_encode(['rewordedText' => $cleanedContent]);
}
if (isset($_GET['ai_create_document_template'])) {
// get_ai_document_template.php
enforceUserPermission('module_support');
header('Content-Type: text/html; charset=UTF-8');
$sql = mysqli_query($mysqli, "SELECT ai_model_name, ai_provider_api_key, ai_provider_api_url FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
$row = mysqli_fetch_assoc($sql);
$model_name = $row['ai_model_name'];
$url = $row['ai_provider_api_url'];
$key = $row['ai_provider_api_key'];
$prompt = $_POST['prompt'] ?? '';
// Basic validation
if(empty($prompt)){
if (empty($prompt)) {
echo "No prompt provided.";
exit;
}
$model = getAiModel('Documentation');
if (!$model) {
echo escapeHtml(aiModelMissingError('Documentation'));
exit;
}
// Prepare prompt
$system_message = "You are a helpful IT documentation assistant. You will create a well-structured HTML template for IT documentation based on a given prompt. Include headings, subheadings, bullet points, and possibly tables for clarity. No Lorem Ipsum, use realistic placeholders and professional language.";
$user_message = "Create an HTML formatted IT documentation template based on the following request:\n\n\"$prompt\"\n\nThe template should be structured, professional, and useful for IT staff. Include relevant sections, instructions, prerequisites, and best practices.";
$post_data = [
"model" => "$model_name",
"messages" => [
["role" => "system", "content" => $system_message],
["role" => "user", "content" => $user_message]
],
"temperature" => 0.5
];
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, [
'Content-Type: application/json',
'Authorization: Bearer ' . $key
$result = callAiApi($model, [
["role" => "system", "content" => $system_message],
["role" => "user", "content" => $user_message]
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post_data));
$response = curl_exec($ch);
if (curl_errno($ch)) {
echo "Error: " . curl_error($ch);
if (!$result['ok']) {
echo "<p>" . escapeHtml($result['error']) . "</p>";
exit;
}
curl_close($ch);
$response_data = json_decode($response, true);
$template = $response_data['choices'][0]['message']['content'] ?? "<p>No content returned from AI.</p>";
// Print the generated HTML template directly
echo $template;
echo $result['content'];
}
if (isset($_GET['ai_ticket_summary'])) {
@@ -966,12 +927,12 @@ if (isset($_GET['ai_ticket_summary'])) {
header('Content-Type: text/html; charset=UTF-8');
$sql = mysqli_query($mysqli, "SELECT ai_model_name, ai_provider_api_key, ai_provider_api_url FROM ai_models LEFT JOIN ai_providers ON ai_model_ai_provider_id = ai_provider_id WHERE ai_model_use_case = 'General' LIMIT 1");
$model = getAiModel('Tickets');
$row = mysqli_fetch_assoc($sql);
$model_name = $row['ai_model_name'];
$url = $row['ai_provider_api_url'];
$key = $row['ai_provider_api_key'];
if (!$model) {
echo escapeHtml(aiModelMissingError('Tickets'));
exit;
}
// Retrieve the ticket_id from POST
$ticket_id = intval($_POST['ticket_id']);
@@ -1048,38 +1009,17 @@ if (isset($_GET['ai_ticket_summary'])) {
If any part of the ticket or replies is unclear or ambiguous, mention it in the summary and suggest if further clarification is needed.
";
// Prepare the POST data
$post_data = [
"model" => "$model_name",
"messages" => [
["role" => "system", "content" => "Your task is to summarize IT support tickets with clear, concise details."],
["role" => "user", "content" => $prompt]
],
"temperature" => 0.3
];
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, [
'Content-Type: application/json',
'Authorization: Bearer ' . $key
$result = callAiApi($model, [
["role" => "system", "content" => "Your task is to summarize IT support tickets with clear, concise details."],
["role" => "user", "content" => $prompt]
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post_data));
$response = curl_exec($ch);
if (curl_errno($ch)) {
echo "Error: " . curl_error($ch);
if (!$result['ok']) {
echo "<p>" . escapeHtml($result['error']) . "</p>";
exit;
}
curl_close($ch);
$response_data = json_decode($response, true);
$summary = $response_data['choices'][0]['message']['content'] ?? "No summary available.";
echo $summary; // nl2br to convert newlines to <br>, htmlspecialchars to prevent XSS
echo $result['content'];
}
// Stops people trying to use sub-domains in the domains tracker