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General cleanup/formatting

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This commit is contained in:
Marcus Hill
2023-02-09 12:29:12 +00:00
parent c219324bb8
commit 615f317d2b
138 changed files with 3706 additions and 3556 deletions
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28
ticket.php
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@@ -4,7 +4,9 @@ require_once("inc_all.php");
if (isset($_GET['ticket_id'])) {
$ticket_id = intval($_GET['ticket_id']);
$sql = mysqli_query($mysqli,"SELECT * FROM tickets
$sql = mysqli_query(
$mysqli,
"SELECT * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
@@ -40,7 +42,7 @@ if (isset($_GET['ticket_id'])) {
$ticket_feedback = htmlentities($row['ticket_feedback']);
$ticket_status = htmlentities($row['ticket_status']);
$ticket_created_at = $row['ticket_created_at'];
$ticket_date = date('Y-m-d',strtotime($ticket_created_at));
$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
$ticket_updated_at = $row['ticket_updated_at'];
$ticket_closed_at = $row['ticket_closed_at'];
$ticket_created_by = $row['ticket_created_by'];
@@ -112,7 +114,7 @@ if (isset($_GET['ticket_id'])) {
//Ticket Created By
$ticket_created_by = $row['ticket_created_by'];
$ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by");
$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by");
$row = mysqli_fetch_array($ticket_created_by_sql);
$ticket_created_by_display = htmlentities($row['user_name']);
@@ -125,28 +127,28 @@ if (isset($_GET['ticket_id'])) {
if ($contact_id) {
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = $row['ticket_related_open'];
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = $row['ticket_related_closed'];
$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = $row['ticket_related_total'];
}
//Get Total Ticket Time
$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = $row['ticket_total_reply_time'];
//Client Tags
$client_tag_name_display_array = array();
$client_tag_id_array = array();
$sql_client_tags = mysqli_query($mysqli,"SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_tags.client_id = $client_id");
$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_tags.client_id = $client_id");
while ($row = mysqli_fetch_array($sql_client_tags)) {
$client_tag_id = $row['tag_id'];
@@ -165,7 +167,7 @@ if (isset($_GET['ticket_id'])) {
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
$dt_value = $asset_warranty_expire; //sample date
$warranty_check = date('m/d/Y',strtotime('-8 hours'));
$warranty_check = date('m/d/Y', strtotime('-8 hours'));
if ($dt_value <= $date) {
$dt_value = "Expired on $asset_warranty_expire"; $warranty_status_color ='red';
@@ -178,16 +180,16 @@ if (isset($_GET['ticket_id'])) {
}
// Get all ticket replies
$sql_ticket_replies = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
// Get other tickets for this asset
if (!empty($asset_id)) {
$sql_asset_tickets = mysqli_query($mysqli,"SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
}
// Get technicians to assign the ticket to
$sql_assign_to_select = mysqli_query($mysqli,"SELECT users.user_id, user_name FROM users
$sql_assign_to_select = mysqli_query($mysqli, "SELECT users.user_id, user_name FROM users
LEFT JOIN user_companies ON users.user_id = user_companies.user_id
LEFT JOIN user_settings on users.user_id = user_settings.user_id
WHERE user_companies.company_id = $session_company_id
@@ -447,7 +449,7 @@ if (isset($_GET['ticket_id'])) {
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php echo $ticket_created_by_display; ?></div>
<?php
if ($ticket_status == "Closed") {
$sql_closed_by = mysqli_query($mysqli,"SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
$row = mysqli_fetch_array($sql_closed_by);
$ticket_closed_by_display = htmlentities($row['user_name']); ?>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?></a></div>