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Ticket Statuses from DB

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This commit is contained in:
Marcus Hill
2024-03-29 11:22:32 +00:00
parent 63f35d5760
commit 667a93210c
14 changed files with 263 additions and 164 deletions
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27
client_tickets.php
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@@ -7,15 +7,13 @@ $order = "DESC";
require_once "inc_all_client.php";
if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_closed_at IS NOT NULL";
} else {
// Default - Show open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_closed_at IS NULL";
}
if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
@@ -50,12 +48,12 @@ $sql = mysqli_query(
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_status != 'Closed'");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NULL");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_status = 'Closed'");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
@@ -142,14 +140,15 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
$ticket_number = nullable_htmlentities($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_status_id = intval($row['ticket_status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_billable = intval($row['ticket_billable']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
@@ -159,7 +158,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
$ticket_status_color = getTicketStatusColor($ticket_status);
$ticket_status_color = getTicketStatusColor($ticket_status_id);
if ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
@@ -173,7 +172,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
if (!empty($ticket_closed_at)) {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
@@ -256,7 +255,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
<!-- Ticket Status -->
<td>
<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span>
<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status_name; ?></span>
</td>
<!-- Ticket Assigned agent -->
@@ -281,7 +280,7 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
<?php
// Edit actions, for open tickets
if ($ticket_status !== $config_ticket_status_id_closed || $ticket_status !== "Closed") {
if (empty($ticket_closed_at)) {
require "ticket_assign_modal.php";