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Ticket Statuses from DB

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This commit is contained in:
Marcus Hill
2024-03-29 11:22:32 +00:00
parent 63f35d5760
commit 667a93210c
14 changed files with 263 additions and 164 deletions
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7
post/ticket.php
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@@ -850,16 +850,13 @@ if (isset($_POST['add_ticket_reply'])) {
$ticket_id = intval($_POST['ticket_id']);
$ticket_reply = mysqli_real_escape_string($mysqli, $_POST['ticket_reply']);
$ticket_status = sanitizeInput($_POST['status']);
$ticket_status = intval($_POST['status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
// Handle the time inputs for hours, minutes, and seconds
$hours = intval($_POST['hours']);
$minutes = intval($_POST['minutes']);
$seconds = intval($_POST['seconds']);
//var_dump($_POST);
//exit;
// Combine into a single time string
$ticket_reply_time_worked = sanitizeInput(sprintf("%02d:%02d:%02d", $hours, $minutes, $seconds));
@@ -877,7 +874,7 @@ if (isset($_POST['add_ticket_reply'])) {
$ticket_reply_id = mysqli_insert_id($mysqli);
// Update Ticket Last Response Field
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = $ticket_status WHERE ticket_id = $ticket_id");
if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == 'Closed') {
mysqli_query($mysqli, "UPDATE tickets SET ticket_closed_at = NOW() WHERE ticket_id = $ticket_id");