AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-02-28 02:44:53 +00:00
Code Issues Packages Projects Releases Wiki Activity

Ticket Statuses from DB

Browse Source
This commit is contained in:
Marcus Hill
2024-03-29 11:22:32 +00:00
parent 63f35d5760
commit 667a93210c
14 changed files with 263 additions and 164 deletions
Download Patch File Download Diff File Expand all files Collapse all files

4
report_ticket_by_client.php
View File

@@ -94,12 +94,12 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$ticket_raised_count = intval($row['ticket_raised_count']);
// Calculate total tickets raised in period that are closed
$sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_status = 'Closed'");
$sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
$row = mysqli_fetch_array($sql_ticket_closed_count);
$ticket_closed_count = intval($row['ticket_closed_count']);
// Used to calculate average time to close tickets that were raised in period specified
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_status = 'Closed' AND ticket_closed_at IS NOT NULL");
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
if ($ticket_raised_count > 0) {